Lendon Dimalaluan

Lendon Dimalaluan

About

Detail

CIPP/US, CIPT, FIP, LPT | Senior Manager of Customer Support at Karbon
Dumaguete City, Negros Island Region, Philippines

Contact Lendon regarding: 
work
Full-time jobs
Starting at USD40k/year
Flexible work
Starting at USD14.5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Karbon
    Senior Manager of Customer Support
    Karbon
    Feb 2024 - Current (2 years 5 months)
    Team Management Recruit, train, and manage support staff. Set performance goals and conduct evaluations. Provide coaching and mentoring. Customer Support Oversight Ensure timely and accurate resolution of customer issues. Handle escalations and complex technical problems. Maintain high levels of customer satisfaction Process Improvement Develop and implement support processes and best practices. Monitor support metrics (e.g., ticket resolution time, customer satisfaction). Identify trends and recurring issues to prevent future problems. Collaboration Work closely with engineering, product, and GTM teams to relay customer feedback. Collaborate on product improvements and updates. Ensure knowledge transfer between departments. Reporting and D
  • TrustArc
    Team Manager III, Platform Support & Technical Account Management
    TrustArc
    Feb 2022 - Jan 2024 (2 years)
  • TrustArc
    Team Manager II, Platform Support
    TrustArc
    Feb 2020 - Feb 2022 (2 years 1 month)
  • TrustArc
    Team Manager, Platform Support
    TrustArc
    Feb 2018 - Feb 2020 (2 years 1 month)
  • TrustArc
    Associate Privacy Solutions Manager
    TrustArc
    Jun 2015 - Feb 2018 (2 years 9 months)
  • Convergys
    Team Leader, Tier II Technical Support for Business Class ISP
    Convergys
    Dec 2012 - Jul 2014 (1 year 8 months)
  • Convergys
    Mentor on Duty | Escalations
    Convergys
    Oct 2010 - Dec 2012 (2 years 3 months)
  • Teletech Philippines
    Billing Representative
    Teletech Philippines
    Jun 2007 - Dec 2007 (7 months)
  • Convergys
    Tier II Technical Support
    Convergys
    Jan 2008 - Sep 2010 (2 years 9 months)
Education verified_user 0% verified