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Lendel Emmanuel

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Georgia, United States

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Résumé


Jobs verified_user 0% verified
  • A
    MDM Engineer
    ApexState of Alaska
    Jul 2024 - Sep 2024 (3 months)
    • Troubleshooting updates and app install issues on tablets • Fine-tuning policies and features in Cisco MDM and MAM platform • Assisting in enrolling and unenrolling devices using Airwatch/Workspace One • Administration of the system through the specified duration of the project • The resource is expected to provide the following deliverables: • Troubleshooting reports and resolutions for update and app install issues. • Documentation of policy and feature enhancements • Enrolled and unenrolled device logs • Administrative tasks completed as required. • Other duties as assigned. • Troubleshooting updates and app install issues on tablets
  • Home Depot
    Product Support Technician
    Home Depot
    Jan 2023 - Current (3 years 6 months)
    • Responsible for handling Tier 1 and Tier 2 support request guiding callers through problem resolution • Managing open tickets as well as escalations • Apply diagnostic utilities to aid in troubleshooting. • Monitors system update to remain aware of common problems users are experiencing. • Remote into stores PC to address issues with system applications. • Create and maintain documentation. • Tests fixes prior to closing tickets to ensure problems have been adequately resolve
  • D
    Mobile IOT Technology Analyst
    DOW CHEMICALS
    Jan 2022 - Sep 2022 (9 months)
    • Deployed mobile device management policies and applications for Realwear Headsets using Intune. • Used Intune to deploy Realwear headsets and simplify device deployment. • Coordinates large scale wearable/IOT deployments with internal/external customers. • Work with application teams to ensure mobile software deployment standards are followed, appropriate testing performed and follow up on issues. • Troubleshoots problems to locate root cause and appropriate fixes in expedient fashion. • Provides client support and technical issue resolution in support of other teams. • Prepares standard reports. • Manages testing of all patches, critical updates on a timely basis • Documents or revises user and technician training manuals and pr
  • P
    Tier 3 Support
    Peak-Tech
    Mar 2021 - Jan 2022 (11 months)
    • Answer phones to troubleshoot and triage customer requests for user hardware/software/peripheral support using Soti Mobi Control • Answer customer emails professionally with recommended resolution • Provide 2nd and 3rd level escalation support to team and process RMA's. • Place customer request in the appropriate ticketing system or update current open ticket. • Support and update information in customer portals • Transfer customer calls to appropriate staff as needed or necessary • Identify, research, and resolve customer issues using various systems. • Follow up on customer inquiries not immediately resolved. • Provide backup assistance for other Technical Support Representatives • Recognize, document and alert the manager on
  • AT&T
    Solution Architect
    AT&T
    Mar 2020 - Nov 2020 (9 months)
    • Understand and formalize customer business issues/drivers and requirements. • Utilized VMware and Knox Configuration and Soti MobiControl to secure patient mobile device applications to monitor vital changes. • Collaborate with Abbot Laboratories to solve application issues and create policy and procedures. • Participate in customer proposal development and review process, ensure proposals and statements of work fully align with customer requirements. • Evaluate solution approach options and available technology to ensure proposals deliver required capabilities. • Effectively communicate capabilities and functionality of solutions to customers, sales teams and leadership • Collaborate with product development, industry solution org
  • E
    Mobile Device Security Analyst
    ESG Consulting State of Georgia,
    Mar 2015 - Oct 2019 (4 years 8 months)
    • Manage, maintain, device management support, device configuration, troubleshoot and optimize mobile solution presently using VMware/AirWatch and Soti MobiControl
  • A
    Mobile Device Management
    AgileAGCO
    Nov 2014 - Mar 2015 (5 months)
    • Providing first and second level support for customized software, MDM (mobile device management, device configuration) platforms, mobile apps, hardware, mobile device security and operating system • Consult with various departments for specific needs for Macintosh hardware and software. • Administer iPhone/iPad configuration and deployment. • Responsible for all software and hardware updates for all Macintosh and IOS systems • Administer iPhone/iPad configuration and deployment throughout company (5000+) with Maas360. • Performing troubleshooting in many different environments including BES and Maas360 • Worked collectively with the Support team, Project Managers, and other members of management to diagnose and solve new and unique
  • A
    IT Consulting
    Axiom Corporation Infinite Options Corporation
    Nov 2013 - Oct 2014 (1 year)
    • Consulted IT Wireless projects with Fulton-DeKalb Hospital Authority • Configured iPhone and iPad for wireless print for board members. • Supported laptops, desktops and printers. • Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor support resources to resolve issues. • Recommend and implement procedures and policies to address mobile device support. • Work closely with the training department to develop and maintain end user communications and learning aids (QRCs, e-learning, FAQs etc.) related to mobile device technology. • Train and provide knowledge to 1st and 2nd level IT support staff to effectively support mobile devices and connectivity to organization systems. • Manage
  • Piedmont Healthcare
    Telecommunication Wireless Analyst
    Piedmont Healthcare
    Nov 2007 - Sep 2013 (5 years 11 months)
    • Managed and maintained all wireless device management for Piedmont Healthcare, Piedmont Heart Institute and • Piedmont Medical Care Cooperation (10000 + devices) • Manage incident tickets, including review, assignment, troubleshooting, mobile device security, device configuration and resolution. • Support all Macintosh and IOS systems. • Including upgrades, remote support via Good for Enterprise System and VMware/AirWatch, custom system builds and augmentation of current systems. • Maintained accuracy of the Verizon bills, transparency in accounts and provide details about the billing and cost savings.
Education verified_user 0% verified
  • H
    High school
    Jun 1996 - May 1997 (1 year)
Projects (professional or personal) verified_user 0% verified
  • N
    N/A
    Jan 2025
Publications verified_user 0% verified
  • N
    N/A
    Jan 2025 - Feb 2025 (2 months)