Lena Frias
About
Detail
Operations Strategist & Business Development Management
United States
Contact Lena regarding:
Flexible work
Starting at
USD100/hour
groups
Networking
Résumé
Jobs
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- ADirector Project Management, Senior Consultant public Remote experienceAMA ConsultingAug 2024 - Jun 2026 (1 year 11 months)Led 6–15 project initiatives annually, with budgets ranging $250K–$1M, from scoping through delivery.
Built stakeholder engagement processes that strengthened partner relationships and drove repeat business.
Established KPI and accountability frameworks that improved team performance and alignment with organizational goals.
Manage full consulting engagement lifecycle — scoping, budgeting, execution, closure — for client engagements ranging $250K–$1M.
Cultivate trusted client relationships throughout engagements, identifying opportunities for expanded scope and repeat business.
Implemented proactive risk-mitigation protocols to reduce scope creep and keep engagements on track. 
Regional Manager of OperationsHopebridgeSep 2023 - Aug 2024 (1 year)Oversaw operations across 13 centers, managing center managers and several hundred support staff, ensuring compliance and service quality region-wide.
Led the opening of 2 new centers, standing up operations and staffing from launch through steady-state performance.
Filled long-standing center manager vacancies, rebuilding leadership continuity across multiple centers.
Managed performance metrics and drove continuous improvement initiatives across center operations.
Recruited, trained, and developed center teams to build a more effective, engaged workforce.
Fostered cross-center collaboration and a culture of transparency across the region.- Chief Administrative Officer - CAOCasaJul 2022 - Jun 2023 (1 year)Oversaw real estate development, property management, and behavioral health support services for a non-profit affordable housing portfolio of ~570–700 units.
Grew organizational assets from $38.7M to $54.7M, with annual revenue of $9.7M–$10.4M during tenure.
Partnered with senior leadership to define organizational strategy, goals, and policy across a cross-functional operations team.
Identified process improvement opportunities and streamlined workflows to reduce costs and enhance productivity.
Optimized resource allocation and strengthened budgetary and regulatory compliance practices.
Delivered performance reporting and one-on-one coaching to senior leaders, driving team development. - NDirector of Rental Assistance operationsNevada Rural HousingJan 2019 - Jul 2022 (3 years 7 months)Directed rental assistance operations serving 1,400+ households, administering a $30MM budget across HUD Housing Choice Voucher, Project-Based Voucher, VASH, Mainstream, and Emergency Housing Voucher programs.
Led a team of 20 staff, establishing goal-sharing practices and coaching that improved accountability and engagement.
Built partnerships with HUD, legislators, and government agencies, and advised congressional representatives on affordable housing policy.
Reversed a historical budget shortfall within the Rental Assistance program, delivering budget strategies and internal controls that strengthened compliance in a highly regulated, revenue-challenged environment.
Education
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- CCertified Life CoachJan 2023 - Current (3 years 10 months)
- CCertified Intuitive CoachJan 2026 - Jun 2026 (6 months)