Chief Technology Officer at
emBlue Marketing Cloud
Aug 2018 - Jan 2021 (2 years 6 months)
Role Description: Head of PRODUCT & OPERATIONS at Emblue Marketing Cloud, a leading Marketing SAAS Company with presence in all the Americas. This role had direct reports to the CEO, and held a chair in the board of directors. Main accomplishes:
▪Scaled up 5X operations by using cloud serverless architecture, consolidating data centers and services, while improving general throughput. By the end of the second year. Also, we were able to increase 5 times the overall conversations, our main KPI, while maintaining the overall stability and reliability.
▪Rebuilt and growth teams, structures. Redefined and specialized areas for Delivery, Product, IT Operations, Security +Compliance, DevOps, SRE. Implemented Agile Methodologies & ITIL across al