Luis Lozada Security Analyst

Security Analyst

Auxis consulting & outsourcing

Jun 2023 - Current (3 years)

Conducted security audits to identify vulnerabilities. Engineered, maintained and repaired security systems and programmable logic controls. Recommend improvements in security systems and procedures. Completed vulnerability scans to identify at-risk systems and remediate issues. Worked with other teams to enforce security of applications and systems. Developed, tested and implemented security policies, plans and procedures for organizational protection. Implemented security measures to reduce threats and damage related to cyberattacks.

IT Facilities Analyst

Somo Global

May 2022 - Jun 2023 (1 year 2 months)

Working with a team of 5 people, supporting the operation of the organization inthe United Kingdom, United States and Colombia on all platforms, where we used tools such as MDM to manage the devices among many other tools, I was mainly responsible for the operation in Colombia. Conducted regular reviews of operations and identified areas for improvement. Documented technical issues and solutions to enable tracking history and maintain accurate logs. Managed onboarding and offboarding of employees.

IT Specialist

Hubtek

Sep 2021 - May 2022 (9 months)

Led the IT department with a person in charge, responsible for the operation and implementation of projects for the continuous improvement of the organization and the requirements of expansion to other countries. Configured hardware, devices, and software to set up work stations for employees. Explained technical information in clear terms to non-technical individuals to promote better understanding. Collaborated with vendors to locate replacement components and resolve advanced problems. Diagnosed and troubleshot hardware, software and network issues. Monitored systems in operation and quickly troubleshot errors.

G

GBS Help Desk Support Rep

GBS UPS

Feb 2021 - Sep 2021 (8 months)

First line of technical support for the operation of 12 countries in Latin America and Brazil, and back office for ticket management for the rest of the 240 countries. Logged support tickets and closed when issues were resolved. Used ticketing systems to manage and process support actions and requests. Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems. Provided Tier 1 IT support to non-technical internal users through desk side support services.

Welcome Desk - Order Clean Up

Hewlett-Packard Company

Jun 2019 - Sep 2020 (1 year 4 months)

Leading a team of 6 people for the management of purchases from small business clients, then cleaning the documentation of purchase orders from corporate clients and verification of compatibility of custom-ordered hardware parts for issuance at the parent plant. Used time management and efficient cleaning methods to meet deadlines. Executed record filing system to improve document organization and management. Managed filing system, entered data and completed other clerical tasks.

Luis Lozada

About

Detail

Timeline

Résumé

Luis Lozada new_releases

About

Detail

Luis Lozada