Lele E. Paulson HR Operations Manager, Americas

HR Operations Manager, Americas

Oxford University Press

Jan 2020 - Current (6 years 6 months)

- As part of the Global People Services team, responsible for overseeing and directing all HR administrative, transactional and advisory activities around the employee lifecycle, benefits, payroll and retirement processes. - Plan, organize, coordinate and direct the functions of the People Services Team for the Americas (U.S., Canada and Latin America), including management of HR Administration, Payroll, Benefits and HRIS. - Create and implement policies and procedures around the People Services functions in accordance with government regulations for the countries served.

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Director

Wentworth (Global)

Mar 2019 - Current (7 years 4 months)

- Comprehensive human resources consulting, including: HR policies and procedures • summary plan descriptions • employee handbooks • compensation and benefits services • compliance reviews

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Director of HR Operations

Williams Lea

Jan 2008 - Mar 2019 (11 years 3 months)

- Responsible for managing the compensation, benefits, payroll and HRIS programs for 3,500 employees of a leading provider of business process outsourcing, marketing and communications services in the U.S., Canada and South America. - Responsible for the annual performance review process, including training employees in the use of the performance management tool of the HRIS system. - Managed job analysis, evaluation, position description development, market pricing and salary survey initiatives. - Oversaw the administration of the company’s leave of absence and PTO policies (including the creation of new policy documents to comply with FMLA and ADA regulations and various state and municipal paid leave statutes).

Director of Benefits

Laidlaw Education Services

Feb 2006 - Jan 2008 (2 years)

- Responsible for planning, implementing, communicating and administering myriad health and welfare and retirement plans for the 40,000 employees of the largest private contractor of student transportation services in North America (50% unionized).

Employee Benefits and Employment Counsel

United Airlines

Apr 2004 - Feb 2006 (1 year 11 months)

- Primary benefits counsel for the company, responsible for the legal compliance of multiple benefit plans for 60,000 domestic and international employees (85% unionized) and 24,000 retirees.

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Director, Compensation & Benefits

Kaiser Aluminum & Chemical Corp

Jan 2003 - Apr 2004 (1 year 4 months)

- Reporting to the Vice President of Human Resources, responsible for the design, administration and compliance of all compensation and benefit programs for an international manufacturer with 6,000 active employees (domestic and international).

Employee Benefits Counsel

United Airlines

Apr 2001 - Jan 2003 (1 year 10 months)

Lead benefits attorney for company's 85,000 domestic and international employees (85% unionized) and 24,000 retirees. • Responsible for ensuring all health and welfare and pension plans' compliance with the Internal Revenue Code and all applicable federal regulations. • As part of company's adjustment to decreased revenues, drafted severance policies for targeted groups of employees (e.g., Star Alliance and numerous local reservations offices). • Oversaw United's compliance with then-pending HIPAA regulations regarding the confidentiality of health care information; performed gap analyses to determine areas of potential vulnerability; and trained supervisors and employee call center representatives on the new policies and new restriction

Manager, Benefit Services

United Airlines

Jun 1999 - Apr 2001 (1 year 11 months)

Responsible for the implementation and administration of all health and welfare plans, managing a staff of 35.

Lele E. Paulson

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Lele E. Paulson