L

Lejee Vilches

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Wonolo
Philippines

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Résumé


Jobs verified_user 0% verified
  • Wonolo
    Senior Specialist, Background Checks
    Wonolo
    Aug 2018 - Jan 2025 (6 years 6 months)
    Spearheaded background check operations to support nationwide onboarding of gig workers across the U.S.
    Managed multiple vendors to maintain high standards of accuracy, speed, and compliance.
    Designed and executed scalable refresh protocols for background screening, improving processing
    efficiency.
    Collaborated cross-functionally with Product, Engineering, Sales, and Legal to improve vetting and risk procedures.
    Authored operational documentation and knowledge base articles for internal and external use.
  • T
    Business Owner
    Traveon Travel and Tours
    Nov 2017 - Nov 2018 (1 year 1 month)
    Domestic and International Flights and Hotel Booking, Domestic and International Tours, Visa Assistance, Travel Insurance (site in progress)
  • Upwork
    Freelance Marketing & Admin Specialist
    Upwork
    Feb 2016 - Aug 2016 (7 months)
    Provided SEO audits, data entry, transcription, and social media support to startups and consultants.
    Created process templates and reports that helped streamline outreach and engagement.
  • Cognizant
    Senior Process Executive and Quality Assurance Analyst
    Cognizant
    May 2013 - Dec 2014 (1 year 8 months)
    Conducted compliance and data audits for U.S.-based insurance and claims processes.
    Delivered performance reports identifying root causes of data discrepancies.
    Participated in quality huddles and calibration sessions to maintain high accuracy across teams.
  • Stream Global Services
    Team Manager
    Stream Global Services
    Aug 2012 - Apr 2013 (9 months)
    Managed onsite team operations including daily metrics, coaching, and shift scheduling.
  • Sykes Enterprises Inc
    Technical Support Representative I
    Sykes Enterprises Inc
    Jan 2009 - Sep 2010 (1 year 9 months)
    Delivered real-time technical support via phone and chat, resolving hardware/software concerns.
    Ensured detailed ticketing documentation, enabling smooth escalations and follow-through.
  • Stream Global Services
    Case Mentor and Reports Analyst and Site Ambassador
    Stream Global Services
    Feb 2011 - Nov 2012 (1 year 10 months)
    Implemented process SOPs and acted as a Site Ambassador to improve team morale and retention.
  • W
    Market Researcher
    Western Wats PH
    Aug 2008 - Nov 2008 (4 months)
    Conducted market and political surveys; ensured clean, complete data for research clients.
  • Stream Global Services
    Technical Support Professional Level II
    Stream Global Services
    Sep 2010 - Feb 2011 (6 months)
    Provided Tier 2 escalation support, improving first call resolution
Education verified_user 0% verified
  • University of San Carlos
    Bachelor of Science in Information Technology, Information Technology
    University of San Carlos
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • S
      Certificate of Appreciation
      San Isidro Parish School Alumni Association
      Mar 2018
      Recognized for minor event sponsorship and support for community initiatives.