Leidy Ocando

Leidy Ocando

About

Detail

Supervisora Bilingüe | Gestión de Equipos | Atención al Cliente | Operaciones Bilingual Supervisor | Team Manager | Customer Service | Operations
Barranquilla, Atlantico, Colombia

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Résumé


Jobs verified_user 0% verified
  • SEMPULL INC
    Customer Service Representative
    SEMPULL INC
    Feb 2025 - Current (1 year 8 months)
  • Kreato Global
    Team Lead Manager
    Kreato Global
    Jan 2024 - Current (2 years 9 months)
    Managing a team of 120 interpreters in a bilingual and multicultural environment. Developed and implemented multiple projects to enhance workflow in a startup environment. Frequently perform data analysis to improve operations, creating projects using Google tools (Sheets, Docs, DataStudio, Tableau) to enhance team performance. Ensure high quality interpretation services by monitoring adherence to company policies. Providing guidance and support to interpreters to enhance their professional growth and efficiency. Show less
  • Kreato Global
    Operations Manager
    Kreato Global
    Aug 2024 - Jul 2025 (1 year)
    Operations Manager – Medical Interpretation (Bilingual) Lead and support a team of 100–120 interpreters in a high demand, bilingual medical interpretation environment. Drive operational efficiency by identifying gaps, proposing solutions, and standardizing workflows. Collaborate with cross-functional teams (QA, training, HR) to align team performance with business goals. Focus on structured leadership, accountability, and continuous improvement to support both team growth and service quality. Show less
  • IntouchCX
    Supervisor
    IntouchCX
    Sep 2021 - Aug 2024 (3 years)
    Team leader on customer service with more than 3+ years of experience in the BPO industry, focused on increasing the company KPI’s and developing team members growth.
Education verified_user 0% verified
  • FUNDACION UNIVERSITARIA CAFAM
    Advanced Excel, Computer/Information Technology Administration and Management
    FUNDACION UNIVERSITARIA CAFAM
    Sep 2022 - Feb 2023 (6 months)
  • FUNDACION UNIVERSITARIA CAFAM
    Fundación Universitaria Cafam — Advanced Excel, Computer/Information Technology Administration and Management
    FUNDACION UNIVERSITARIA CAFAM
    Jan 2022 - Dec 2023 (2 years)