L

Leidy Araujo

About

Detail

Santo Domingo, Distrito Nacional, Dominican Republic
Contact Leidy regarding: 
work
Full-time jobs
Starting at USD15/hour
Flexible work
Starting at USD13/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Senior EDDU Analyst
    Scotia Global Business Services (GBS)
    Apr 2024 - Dec 2025 (1 year 9 months)
    Perform and oversee complex Enhanced Due Diligence (EDD/EDDU) reviews for high-risk customers in alignment with Scotiabank's AML, KYC, and Sanctions frameworks. Act as a Subject Matter Expert (SME), providing guidance and support to analysts in complex cases. Analyze customer profiles, ownership structures, Ultimate Beneficial Owners (UBOs), geographic exposure, and transactional activity. Ensure compliance with internal policies, regulatory requirements, and the bank's risk appetite and risk culture. Identify, document, and escalate AML, terrorism financing, sanctions, and reputational risks as required. Collaborate closely with Compliance, Risk, and Business teams to support informed decision-making. Contribute to continuous process impro
  • S
    EDDU Analyst
    Scotia Global Business Services (GBS)
    Oct 2020 - Apr 2024 (3 years 7 months)
    Conducted Enhanced Due Diligence reviews for customers classified as medium to high risk. Assessed AML and terrorism financing risks to ensure alignment with the bank's risk appetite. Identified deficiencies in internal controls, policies, or procedures and escalated concerns accordingly. Prepared detailed and well-supported risk assessments and case documentation. Supported compliance with regulatory requirements and internal governance standards.
  • Cre8 BPO
    Senior Fraud Analyst
    Cre8 BPO
    Nov 2017 - Jul 2020 (2 years 9 months)
    Investigated and managed fraudulent transactions, ensuring timely resolution and risk mitigation. Monitored SLA-driven queues and prioritized cases to meet operational targets. Utilized RDP Console tools to analyze orders and detect suspicious activity. Reduced fraud exposure through accurate detection, escalation, and documentation of fraudulent behavior. Collaborated with internal teams to improve fraud prevention processes.
  • Alorica
    Technical Support
    Alorica
    Jan 2015 - Jan 2016 (1 year 1 month)
    I worked as a Technical Support Representative for Samsung through Alorica, where I assisted customers with troubleshooting and resolving technical issues related to smartphones, tablets, smart TVs, wearables, and other Samsung products. I provided step-by-step guidance, diagnosed hardware and software issues, documented customer interactions, and ensured a positive customer experience. Through this role, I developed strong problem-solving, communication, multitasking, and customer service skills while consistently meeting performance and quality standards in a fast-paced environment.
  • Alorica
    Technical Support
    Alorica
    Jan 2015 - May 2015 (5 months)
    I worked as a Technical Support Representative for Samsung through Alorica, where I assisted customers with troubleshooting and resolving technical issues related to smartphones, tablets, smart TVs, wearables, and other Samsung products. I provided step-by-step guidance, diagnosed hardware and software issues, documented customer interactions, and ensured a positive customer experience. Through this role, I developed strong problem-solving, communication, multitasking, and customer service skills while consistently meeting performance and quality standards in a fast-paced environment.
Education verified_user 0% verified
  • U
    Bachelor's Degree in Industrial Psychology
    Universidad O&M
    Jan 2010 - Jan 2014 (4 years 1 month)
  • N
    Technical High School Diploma in Commerce
    Nuestra Señora del Perpetuo Socorro
    Aug 2005 - Jun 2008 (2 years 11 months)
    Specialization: Secretariat & Business Accounting
  • U
    English Immersion Program
    Universidad Autónoma de Santo Domingo (UASD)
    Jan 2017 - Nov 2017 (11 months)