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LEIDI MARCELA BUSTACARA LIZARAZO
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Production Engineer
Colombia
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Jobs
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- TBusiness Evolution ConsultantTeleperformanceJan 2023 - Jan 2024 (1 year 1 month)months) • Design, document and coordinate business processes best practices and recommendations implementation. • Apply all the IberoLatam methodologies for Business Process including Design, Document, Build, Deploy, adopt, and train all the people who require the knowledge of the methodology. • Document business requirements for IT solutions. • Lead and guide multifunctional teams, people to deploy and adopt the process innovation. • Coordinate and train the Organization in all the business process implemented.
- TProcess & Quality LeaderTeleperformanceNov 2021 - Dec 2022 (1 year 2 months)(1 year & 1 month) • Oversee operations to ensure that BEST Quality processes delivers an outstanding experience to our clients. • Develop improvement projects for different processes and areas, including Quality, Operations, Processes and Transformation. • Use customer journey mapping methodology and other tools to improve customer experience. • Use the LSS methodology to manage CX, Quality and FCR performance. • Participate in the compliance of Teleperformance operating standards. • Participate on ESAT and KSAT plans to meet annual targets. Scope: IberoLatam (NSR, South Cone, MAR, Brazil, Portugal, Spain)
- FQuality Assurance EngineerFinart SASFeb 2021 - Nov 2021 (10 months)months) • Plan, execute, and oversee inspection and testing of products to verify conformance with specifications and deliverables. • Control and management of PQRS to Create and follow up purchase orders. • Support the document process for projects in execution. • Develop activities related to the quality assurance system of the company. • Develop other supporting activities for the operations team.
- AProduction CoordinatorAGP de Colombia S.A.Sep 2017 - Jun 2019 (1 year 10 months)(1 year & 9 months) • Production management. Leadership of group over 60 people. High communication standards related to operation procedures and company strategies. • Problem solving by including quality, safety, and productivity through 8D's methodology. • Designing, proposing, and executing projects for continuous improvement for the company. • People's development through different leadership strategies. • Administration and control of inventories of raw materials, supplies, products in process, and finished products.
- AProject EngineerAGP de Colombia S.A.Jan 2017 - Sep 2017 (9 months)months) • Production capacity analysis by using TOC Methodology. • Design of plan distribution according to • Verification and follow-up of production costs of the company's production lines. • Administration and control of inventories of raw materials, supplies, products in process, and finished products. • Designing, proposing, and executing projects for continuous improvement for the company.
- AProcess AnalystAGP de Colombia S.A.Aug 2014 - Jan 2017 (2 years 6 months)& 6 months) • Design, standardize and process improvement aligned to the strategic goals and SGC standards. (ISO 9001 & IATF 16949) • Motion time analysis to improve efficiency and productivity. • Design and management of value stream map to reduce 7 wastes mainly.
Education
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SPECIALIZATION IN PROCESS & QUALITY MANAGEMENTEAN UniversityJan 2021 - Jan 2022 (1 year 1 month)- DINDUSTRIAL TECHNOLOGISTDISTRITAL UNIVERSITY FRANCISCO JOSE DE CALDASJan 2016 - Jan 2018 (2 years 1 month)
- ESigma Black Belt DiplomaEAFIT University
- SSGI
- GGeneral and Academic English