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Lee Allis-Hayes

About

Detail

Oregon, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • E
    Client Solutions Manager
    Elevate Technology Group
    Aug 2024 - Feb 2025 (7 months)
    • Collaborated with clients to develop tailored IT-managed service solutions that align with their business needs. • Managed vendor relationships and sales quotes to provide cost-effective and high-quality service options. • Strategized with technical teams and clients to identify and implement optimal IT solutions.
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    Principal
    Allis-Hayes Consulting
    Jan 2023 - Aug 2024 (1 year 8 months)
    • Led training, marketing, and adoption project management initiatives for the City of Portland. • Provided project management consulting for QuickBox, analyzing and optimizing business processes for improved efficiency. • Supported business development and sales teams by driving new initiatives and strategic opportunities.
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    Manager of Customer Success
    LeadsRx, Inc.
    Apr 2019 - Jan 2023 (3 years 10 months)
    • Managed customer success for a marketing analytics SaaS startup, ensuring client satisfaction and retention. • Oversaw key accounts, including iHeartMedia, SiriusXM, Cumulus Media, Cox Media Group, and agency partners. • Guided clients through onboarding, training, product adoption, and renewal processes. • Developed and implemented self-service training videos and materials for both internal and external users. • Acted as a liaison between C-level executives, small business clients, and internal teams to address product issues and drive improvements.
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    Agent
    New York Life, American Family Insurance, AFLAC
    Jan 2017 - Mar 2019 (2 years 3 months)
    • Licensed in Property, Casualty, Health, and Life insurance. • Advised individuals and small business owners on life, commercial, and private insurance lines to ensure optimal coverage. • Built and leveraged professional networks to generate referrals and expand client relationships.
  • 4
    Director of Customer Success
    4-Tell, Inc.
    Apr 2016 - Sep 2016 (6 months)
    • Partnered with small business and enterprise clients to reduce churn at an eCommerce, personalization, and data intelligence SaaS startup. • Developed and implemented a high-touch customer success model, including quarterly business reviews and optimization meetings. • Guided clients through the sales funnel, ensuring seamless onboarding, implementation, QA, and launch. • Documented internal account management processes to support company growth and scalability.
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    Principal
    Allis-Hayes Consulting
    Mar 2014 - Feb 2016 (2 years)
    • Provided consulting services in product management, product marketing, digital strategy, and SEO. • Analyzed product positioning, competitive landscape, and digital strategy to drive market success. • Created press releases, help files, and website content to support new and existing product launches.
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    Product Marketing and Product Manager
    Zappallas U.S., dba Daily Insight Group
    Jul 2013 - Mar 2014 (9 months)
    • Led project management for a User Conference, overseeing vendor coordination, author relations, site selection, and marketing. • Served as Product Manager on a team that scoped, designed, and developed two new SaaS products and mobile apps. • Defined user personas, product naming, pricing strategies, roadmaps, and development processes using Agile methodologies.
  • Ogilvy
    Digital Search Strategist
    Ogilvy
    Mar 2010 - Jul 2013 (3 years 5 months)
    • Delivered SEO analysis and information architecture recommendations for Fortune 500 companies.
    • Managed key accounts, including IBM, Intel, American Express, Purina, TD Ameritrade, the Governments of Canada and Mexico, and Lean Cuisine.
    • Specialized in cloud computing, enterprise software and hardware, data centers, big data, and security. Additionally, my experience working with enterprise clients has honed my customer service skills, ensuring that I effectively address client needs and foster strong relationships.
  • A
    Principal
    Allis-Hayes Consulting, LLC.
    Aug 2008 - Mar 2010 (1 year 8 months)
    • Developed marketing programs and webinar content for a localization vendor (Client: Jonckers). • Provided webinar software training for Fortune 500 companies, including Starbucks (Client: Kronos, Inc.). • Created online training tutorials for software products (Client: Ontier, Inc.).
  • TechSmith Corporation
    Director, Product Management
    TechSmith Corporation
    Aug 2001 - Aug 2008 (7 years 1 month)
    • Led a cross-functional team of product managers, technical writers, and trainers to drive product success. • Launched a self-service customer support website to improve user experience and reduce support costs. • Conducted market research, competitive analysis, and defined product requirements for new product development. • Analyzed and optimized the product development process during the transition from Waterfall to Agile methodologies. • Introduced localization and globalization strategies, successfully launching all products in multiple languages.
Education verified_user 0% verified
  • University of Michigan
    Bachelor of Arts
    University of Michigan
    Sep 1987 - May 1991 (3 years 9 months)