L

Leaward Marie Awid

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Province of Cebu, Philippines

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Jobs verified_user 0% verified
  • Avature
    Customer Training Specialist
    Avature
    Jan 2024 - Current (2 years 7 months)
    Conduct training sessions for different clients as well as custom training sessions for specific clients who purchased our HR software solutions. On top of that, I also help update training materials with the regular new features (in line with AI).
  • KMC Solutions
    Customer Support Trainer
    KMC Solutions
    Jan 2023 - Jan 2024 (1 year 1 month)
    Train agents, team leads, managers, and other support team members of the account processes and standard operating procedures as well as perform Quality Analysis Create Training Materials and Project Initiatives to improve caller interactions and provide regular updates to operations to make sure everyone is calibrated with the current processes and procedures
  • Cognizant Technology Solutions
    Product and Process Trainer
    Cognizant Technology Solutions
    Jan 2020 - Jan 2023 (3 years 1 month)
    Spearhead training classes for CSRs, Team Leads, Managers, and other support team members on the project as well as the standard operating procedures Create SOP resources, Training Materials, and Project Initiatives that help improve customer care and client satisfaction as well as perform Quality Analysis during the nesting period
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Jan 2018 - Jan 2020 (2 years 1 month)
    Answer customer calls and emails regarding their hotel reservations, car rentals, vacation packages, and flights through the use of Global Distribution Systems such as Sabre and Amadeus
Education verified_user 0% verified
  • B
    Bachelor of Arts in