Leandro Ibarra Security Compliance Specialist - Enterprise Technology & InfoSec

Security Compliance Specialist - Enterprise Technology & InfoSec Compliance

EY

Jul 2021 - Current (5 years)

* Conduct security compliance program activities as specified in the information security policy to assess compliance with EY’s policies, standards and procedures * Keep track of security deficiencies through the documentation of findings, monitoring the follow through of the remediation, and validates closure to increase the security maturity of the security program and reduce overall risk * Report on metrics to gauge effectiveness of the security policy framework and publish periodic metrics report * Data analysis contained within the compliance system and other security information repositories to identify security trends, root causes and notable risks. * Advise others, helping to enhance and improve their understanding of information se

Security Professional

EY

Jul 2021 - Apr 2025 (3 years 10 months)

Conduct security compliance program activities as specified in the information security policy to assess compliance with EY’s policies, standards and procedures. Keep track of security deficiencies through the documentation of findings, monitoring the follow through of the remediation, and validates closure to increase the security maturity of the security program and reduce overall risk. Report on metrics to gauge effectiveness of the security policy framework and publish periodic metrics report. Data analysis contained within the compliance system and other security information repositories to identify security trends, root causes and notable risks. Advise others, helping to enhance and improve their understanding of information security

Perimeter Security Infrastructure Engineer

EY

Jan 2020 - Jun 2021 (1 year 6 months)

* Global Firewall Security Team (Supporting 150 countries in Americas, Europe, Africa, Middle East & Asia) * Checkpoint R77 & R80 * Bluecoat Proxy * Level 3 Incident Response * ITIL Framework Compliance * Actively engaged in troubleshooting sessions * Change Request planning/implementations * SIEM Tools: Splunk * Wireshark

Skype Global Operations

EY

Jan 2017 - Jan 2020 (3 years 1 month)

* Escalation support for Skype for Business issues for users across the world. * Administration and troubleshooting through such tools as: Lync control panel, OIM. * Actively engaged with both Americas/EMEIA applications L2 and AT&T for better case resolution. * Case handling via ServiceNow (both service requests and incidents). * Technical training through several channels (Microsoft KBs, senior fellow engineers) * Call Admission Control updates (tools used > Bluecat IP admin) * Change requests creation (both in EY and IBM's portal) * Federation requests Projects: * Canada Telephony transition (from Cisco to Skype for Business) * Updates & Patching * Microsoft Surface Hubs (Configuration) * WebEx Administration (I am the owner of this

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Global Operations Specialist

Jan 2017 - Jan 2020 (3 years 1 month)

Escalation support for Skype for Business issues for users across the world. Administration and troubleshooting through such tools as: Lync control panel, OIM. Actively engaged with both Americas/EMEIA applications L2 and AT&T for better case resolution. Case handling via ServiceNow (both service requests and incidents). Technical training through several channels (Microsoft KBs, senior fellow engineers). Call Admission Control updates (tools used > Bluecat IP admin). Change requests creation (both in EY and IBM's portal).

Telephony Support L2 | Voice and Video Operations

EY

Jan 2013 - Jan 2020 (7 years 1 month)

* Administration of Cisco Call Manager v8.6.2 as well as Deployment of Cisco IP phones (79XX), Polycoms, Cisco IP Communicator v8.1.4 to users mostly located in the SASA region. * Administration of Cisco Unity v8.6.2 as well as Railtone (Asterisk) for handling voicemail-related issues. * Technical Reviewer for the Americas region. * Responsible for the creation of the Telephony L2 Wiki in Microsoft SharePoint. Took part of an initiative to maintain and consolidate documentation for a telephony team in India into a single location. * Service Requests/Incident management via Service Now. * Responsible for developing an English teaching program in order to enhance the level of communications between local peers and other global members of the

Support Specialist

EY

Jan 2013 - Jan 2017 (4 years 1 month)

Administration of Cisco Call Manager v8.6.2 as well as Deployment of Cisco IP phones (79XX), Polycoms, Cisco IP Communicator v8.1.4 to users mostly located in the SASA region. Administration of Cisco Unity v8.6.2 as well as Railtone (Asterisk) for handling voicemail-related issues. Technical Reviewer for the Americas region. Responsible for the creation of the Telephony L2 Wiki in Microsoft SharePoint. Took part of an initiative to maintain and consolidate documentation for a telephony team in India into a single location. Service Requests/Incident management via Service Now. Responsible for developing an English teaching program in order to enhance the level of communications between local peers and other global members of the organization

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Operational Specialist

Jan 2013 - Jan 2017 (4 years 1 month)

Administration of Cisco Call Manager v8.6.2 as well as Deployment of Cisco IP phones (79XX), Polycoms, Cisco IP Communicator v8.1.4 to users mostly located in the SASA region. Administration of Cisco Unity v8.6.2 as well as Railtone (Asterisk) for handling voicemail-related issues. Technical Reviewer for the Americas region. Responsible for the creation of the Telephony L2 Wiki in Microsoft SharePoint. Took part of an initiative to maintain and consolidate documentation for a telephony team in India into a single location. Service Requests/Incident management via Service Now. Responsible for developing an English teaching program in order to enhance the level of communications between local peers and other global members of the organization

NOC Engineer

Huawei

Aug 2012 - Jan 2013 (6 months)

• Administration of WiMAX network • Responsible for dispatching field technicians • Responsible for site access requests • Analysis of alarms, remote troubleshooting, working side by side with wireless engineers • Responsible for generating various types of reports (performance, queries)

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Network Operations Center Engineer

HuwaweiRandstad

Jan 2012 - Jan 2013 (1 year 1 month)

Administration of WiMAX network. Responsible for dispatching field technicians. Responsible for site access requests. Analysis of alarms, remote troubleshooting, working side by side with wireless engineers. Responsible for generating various types of reports (performance queries).

Infrastrucuture Engineer

Viridian SA

May 2011 - Aug 2012 (1 year 4 months)

• 1st and 2nd level of support • Administration of Cisco Switches • Administration & maintenance of Microsoft servers (Windows 2003, 2008R2, Exchange 2003, File Server, Print server, WSUS) • Administration of Virtual machines (Vmware ESX 5.5) • Administration of Cisco Call Manager Express 3.5 • Administration of Symantec Endpoint Protection 11

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IT Analyst

Indura Systems

Dec 2010 - Jul 2011 (8 months)

• Database administration (Sql Management Studio). Backups/Restore. • Server administration (Microsoft 2003/2008). • Internal support to users, Hardware/Software issues. • Active directory administration. • Various tasks assigned by manager. • Microsoft Server 2008 R2 installations. • Providing assistance to different departments: Development, CS, Management,etc. • Trixbox administration, working with extensions, trunks, IVRs, etc. • Microsoft sharepoint, CRM ticketing system, Dameware, Remote desktop.

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Information Technology Analyst

Indura

Jan 2010 - Jan 2011 (1 year 1 month)

Database administration (Sql Management Studio). Backups/Restore. Server administration (Microsoft 2003/2008). Internal support to users, Hardware/Software issues. Active directory administration. Microsoft Server 2008 R2 installations. Providing assistance to different departments: Development, CS, Management,etc. Trixbox administration, working with extensions, trunks, IVRs, etc. Microsoft sharepoint, CRM ticketing system, Dameware, Remote desktop.

Tier 3 Backbone Engineer

Avaya Inc

Jun 2008 - Jan 2011 (2 years 8 months)

Critical problem solving related to VoIP, IP endpoints, PBXs, licenses, FW upgrades, circuit boards, Linux, hardware, etc. PBX setups from the ground up, in order to reproduce problems. Responsible for unified administration for most Avaya products, dealing with Project Managers, Business Partners and field technicians for best customer satisfaction. Introduction to SIP, H323, Communication Manager. Hardware: S8xxx servers, G250/350/450/700 media gateways, configuration of DS1. boards, IPSIs, Medpros, IP/analog phones. Software: Siebel, Maestro (Vantive), web based tools, Linux Red Hat used in servers.

NOC Admin

Nortel

Jun 2007 - Jul 2008 (1 year 2 months)

Introduction to Optical Transmission SDH, DWDM. Alarm monitoring, case management, remote troubleshooting (loopbacks, routing). Hardware: OPTera Metro 4200, Optical Long Haul 1600 (multiplexer), OME BB 6500. Software: Preside 10.1, EC-1, Clarify CRM, WhatsUp.

Network Operations Center

Nortel

Jan 2007 - Jan 2008 (1 year 1 month)

Introduction to Optical Transmission SDH, DWDM. Alarm monitoring, case management, remote troubleshooting (loopbacks, routing). Hardware: OPTera Metro 4200, Optical Long Haul 1600 (multiplexer), OME BB 6500. Software: Preside 10.1, EC-1, Clarify CRM, WhatsUp.

Leandro Ibarra

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