L
Leandro
About
Detail
Lingüista (Cursando).
Bogotá, Colombia
Résumé
Jobs
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BDRSuperior Fence & RailApr 2024 - Current (2 years 7 months)In this BDR and SDR oriented role, I focused on maintaining and establishing effective communication with potential and current clients through email, text, and phone interactions. I was responsible for designing and elaborating bids to increase closing rates. Additionally, my experience as an account manager involved discussing and providing information on billing, where I directly calculated costs and modified bills based on project outputs and clients' needs, ensuring that all financial aspects aligned with client expectations and contributed to overall satisfaction.- –CSR– ACCSApr 2022 - Jan 2024 (1 year 10 months)Customer service, sales, and retention-oriented activities, for an US debt settlement company, using multiple finance- oriented tools, client account management, and a CRM (Dpp).
- 2CSR247 IntouchMar 2021 - Nov 2021 (9 months)Customer service-oriented activities, provided to "Optavia" customers focusing the order creation, tracking, and coordination, establishing strategical communications with multiple warehouses located along the US, using various software and tools, including a CRM (Salesforce)
- AgentConcentrixFeb 2020 - Sep 2020 (8 months)A mix of activities provided to AT&T customers in multiple products and LOBs, including procedures such as; Customer service, technical support, and Sales agent, using 8 different tools including an internal CRM.
- UTeam leader / Cold callerUrbe InvestorsAug 2018 - Jan 2020 (1 year 6 months)In this job, I performed a variety of activities for a Florida real estate company, in which are including including; Cold calling, digital marketing recruitment, sales, quality assurance, training, and social media management, using different tools, like; Mojo, Excell, Launch control, and a CRM (Podio)
Education
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- Modern LanguagesUniversidad EANFeb 2015 - Jul 2020 (5 years 6 months)