Leah Love

Senior Enterprise Customer Success Manager

Entrata

Jan 2022 - Current (4 years 7 months)

• Manage a strategic portfolio exceeding $32M in annual recurring revenue. • Maintained 100% customer retention over four consecutive years. • Deliver 108-115% Net Revenue Retention and 92-94% Gross Revenue Retention. • Serve as executive advisor to C-suite and senior leadership stakeholders. • Drive adoption across a SaaS ecosystem of more than 100 integrated products. • Lead executive business reviews, renewal strategies, and customer health initiatives. • Partner with Product, Engineering, Support, Marketing, Sales, and Executive Leadership. • Mentor customer success professionals on stakeholder management and retention strategies. • Leverage AI and automation tools including Claude, Gemini Advanced, Zapier, Gong, Domo, Salesforce and mo

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Founder & Principal Consultant

Leasing Leah, LLC

Jan 2013 - Jan 2022 (9 years 1 month)

• Founded and operated a successful consulting practice specializing in SaaS implementation, technology adoption, operational improvement, digital marketing, leasing performance, and revenue growth strategies. • Served as a trusted advisor to ownership groups, executive leadership teams, and onsite operators. • Led enterprise software implementations, onboarding initiatives, and change management programs. • Designed and delivered training programs focused on operational efficiency, leasing performance, customer experience, marketing strategy, and technology utilization. • Managed website development, analytics reporting, SEO, paid advertising campaigns, and lead generation initiatives. • Guided organizations through operational transitions

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National Marketing & Leasing Specialist

BMOC, Inc.

Jan 2013 - Jan 2021 (8 years 1 month)

• Provided strategic leadership for marketing, leasing, customer experience, and operational performance across a multi-state student housing portfolio. • Evaluated leasing, occupancy, traffic, conversion, and retention performance across 30+ communities. • Conducted recurring business reviews with ownership groups, asset managers, and operational leadership teams. • Recruited, trained, coached, and developed onsite leasing professionals and community teams. • Developed portfolio-wide marketing initiatives designed to increase traffic and improve lead conversion. • Analyzed performance trends and competitive market conditions to support forecasting and strategic planning.

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Regional Property Manager

BMOC, Inc.

Jan 2011 - Jan 2013 (2 years 1 month)

• Directed operations for a 10-property student housing portfolio. • Recruited, hired, trained, coached, and evaluated community managers, leasing professionals, and maintenance supervisors. • Conducted performance reviews, succession planning, and employee development initiatives. • Managed budgets, forecasting, collections, variance reporting, and capital planning activities. • Collaborated directly with ownership groups and executive leadership to develop business plans and operational strategies. • Monitored occupancy, leasing velocity, delinquency, resident retention, and budget performance.

Regional Leasing Specialist

Campus Advantage

Jan 2008 - Jan 2011 (3 years 1 month)

• Directed leasing and marketing strategy for approximately 15 student housing communities across multiple markets. • Consistently achieved occupancy exceeding 97% throughout the region. • Developed and executed marketing plans that increased traffic, lead conversion, and leasing performance. • Trained and supported onsite leasing teams in sales strategy, customer experience, and operational execution. • Partnered with regional leadership to improve portfolio performance and resident satisfaction.

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Regional Leasing Specialist

GMH Capital Partners

Jan 2005 - Jan 2008 (3 years 1 month)

• Oversaw leasing and marketing strategy for 32 student housing communities spanning from Maine to Florida. • Maintained occupancy exceeding 95% across the portfolio. • Supported regional marketing initiatives, training programs, and operational improvement efforts. • Partnered with onsite teams and leadership to improve leasing performance and customer satisfaction.

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Property Manager

GMH Capital Partners

Jan 2003 - Jan 2005 (2 years 1 month)

• Managed a 480-bed student housing community with responsibility for operations, leasing, staffing, resident experience, and financial performance. • Supervised leasing and maintenance teams of 10+ employees. • Achieved and maintained 98% occupancy. • Managed budgeting, collections, vendor relationships, and day-to-day property operations. • Partnered with ownership and regional leadership to achieve operational and financial goals.

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