Laynee Scarboroughbowser

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Customer Service Representative

CRP, Inc.,

Jul 2023 - Mar 2025 (1 year 9 months)

• Communicated with consumers via computer telephony integrated systems, chat and email regarding the District of Columbia's unwinding of the continuous enrollment provision. • Managed a high volume of inbound/outbound calls professionally and in a timely manner; responded to consumer inquiries by reviewing data files, documents and other previously logged materials, often navigating between multiple screens to provide accurate information to consumers. • Collected and analyzed customer information and inquiries while maintaining accurate customer service logs and data for each call. • Consulted with senior management on more complex issues to resolve concerns, following escalation procedures to ensure quick and accurate resolution of c

Customer Service Agent

Sedgwick

Jul 2021 - Oct 2022 (1 year 4 months)

• Provided exceptional customer service in several respects, including expediting the claims application process; ensuring case assignment accuracy; and acting as a customer liaison in routing customers with problems or questions to the appropriate departments and individuals. • Collected new claim information and assigned those claims to the appropriate claims handler. • Accurately entered both verbal and written claims application information and customer requirements into the claims management system. • Clearly and professionally communicated with customers by telephone or written correspondence regarding required claims documentation, time to process, status of their claims, and all other aspects of the claims process. • Actively p

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Customer Service Agent

Alorica-GE Factory Service

Sep 2020 - Mar 2021 (7 months)

• Supported customers with setting up appointments to repair their appliances, whether covered by warranty or not. • Reviewed an electronic database to check technician availability and select an appointment for the service call. • Informed the customer of the day/time the service call will take place. • Educated customers about save in-warranty and service contracts. • Highlighted case base reasoning to retain and increase out of warranty business.

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Customer Service Agent

NTI-Meijer

May 2018 - Sep 2020 (2 years 5 months)

• Answered incoming telephone calls from customers and employees regarding price and product availability; processing orders; billing inquiries; and general information about the store. • Verified product availability and prices by reviewing the company website and database systems. • Transferred calls to the appropriate store and department. • Documented complaints from customers and resolved disputes as much as possible.

File Clerk

Us tech Solutions

Aug 2015 - Dec 2015 (5 months)

• Filed two years of back client files for the State of New Jersey, Office of Public Guardianship. • Implemented a new filing system, including training junior file clerks on managing and caring for client information. • Supervised the processing and ordering of office supplies for my team.

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Supervisor of Housekeeping

Westin Princeton Hotel

Jul 2014 - Oct 2014 (4 months)

• Displayed strong leadership skills while managing cleaning for this hotel, including supervising 15 personnel. • Ensured 279 guest rooms, as well as the bathroom, cafeteria, lobby, employee locker rooms, and housekeeping supplies area were professionally cleaned. • Supervised the distribution of all linens for guest rooms, including towels and accessories. • Conducted inspections of the property to ensure staff completed cleaning up to company standards.

Inbound Call Center Representative

MetaSource

Aug 2013

• Scheduled or processed customer payments in an accurate, timely, and efficient manner. • Answered questions from customers about the status of their accounts.

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Assistant Manager/Driver

Casa Rosario Italian Restaurant

May 2010 - Oct 2012 (2 years 6 months)

• Ensured guests had an enjoyable dining experience while supervising personnel. • Communicated effectively with customers in person and over the telephone, including processing to-go orders. • Supervised the preparation of all orders, as well as catering services. • Led the opening and closing of the restaurant.

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Administrative Assistant/Receptionist

J & J Staffing

Mar 2006 - Sep 2012 (6 years 7 months)

• Scheduled transportation and hotel reservations for corporate guests, including over the telephone. • Performed administrative duties such as typing notes from meetings, as well as filing and faxing documents. • Processed invoices quickly and efficiently.

Laynee Scarboroughbowser

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