Manager (Business Promotion)
Spice Digital Payments and Russel World
Aug 2017 - Sep 2020 (3 years 2 months)
Managed operational workflows to enhance service delivery efficiently. Led team in implementing digital payment solutions for diverse clients. Coordinated cross functional teams to streamline payment processing systems. Developed training programs to improve staff knowledge on payment technologies. Coached, mentored and trained team members in order to improve their performance and addressed issues. Resolved conflicts between employees by providing guidance on company policies and procedures. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Oversaw marketing initiatives, increasing brand awareness and sales. Led team meetings, and one on one coaching sessions to continuousl