LaVelle Charles

LaVelle Charles

About

Detail

Arizona, United States
Contact LaVelle regarding: 
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Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • The Cigna Group
    Customer Service Advocate
    The Cigna Group
    Jun 2024 - Current (2 years 5 months)
    • Assist members with healthcare claims, billing issues, and pharmacy benefits
  • Army National Guard
    Active Duty
    Army National Guard
    Mar 2022 - Current (4 years 8 months)
    • Maintain readiness, accountability, and mission execution for state and national deployments
  • AAA
    Customer Support Representative
    AAA
    Jan 2022 - Current (4 years 10 months)
    • Partner with underwriters and adjusters to expedite resolutions
  • Nebraska Medicine
    Unit Administrative Technician
    Nebraska Medicine
    Jan 2019 - Jan 2022 (3 years 1 month)
    • Supported remote onboarding and resolved scheduling/payroll discrepancies
  • Nelnet
    Financial Services Representative
    Nelnet
    Dec 2018 - Jul 2019 (8 months)
    • Maintained compliance and accuracy while managing high call volumes
  • Amazon
    Customer Returns Associate
    Amazon
    Oct 2017 - Sep 2018 (1 year)
    • Managed incoming returns, performed inspections, and updated inventory systems
  • Spectrum
    Billing Specialist
    Spectrum
    Jan 2017 - Jun 2017 (6 months)
    • Met KPIs for handle time and one-call resolution
  • T
    Collections Specialist
    Toyota & Lexus Financial
    Sep 2015 - Mar 2016 (7 months)
    • Handled lease-end billing, corrections, and payment plans in secure financial systems
  • Xerox
    Customer Support Representative
    Xerox
    Aug 2014 - Apr 2015 (9 months)
    • Supported healthcare customers with insurance inquiries and medication requests
  • Sitel
    Retention Specialist
    Sitel
    Jul 2013 - Mar 2014 (9 months)
    • Retained DirecTV subscribers by addressing service concerns and upselling solutions
  • W
    Customer Retention Specialist
    West Asset Management
    Dec 2011 - Jun 2013 (1 year 7 months)
    • Outbound engagement for SiriusXM; resolved billing and contract issues
  • Alorica
    Customer Service Representative
    Alorica
    Dec 2010 - Jan 2012 (1 year 2 months)
    • Provided financial services support for Toyota/Lexus accounts