Laura
About
Detail
Coach
Bogota D.C., Colombia
Résumé
Jobs
verified_user
17% verified
VA advocateDeelMar 2025 - Current (1 year 2 months)As a VA Advocate, I specialize in coaching and guiding Veterans Affairs (VA) personnel to enhance their performance and achieve their goals. My role involves developing tailored coaching strategies that align with key performance indicators (KPIs) to ensure effective outcomes. Additionally, I manage Google Sheets to track progress and analyze data related to performance metrics, which supports informed decision-making and continuous improvement in our advocacy efforts.- TTtecAug 2022 - Current (3 years 9 months)As a team leader at Ttec, I successfully initiated and managed various projects tailored to meet client needs, ensuring that expectations were clearly set and met throughout the process. My focus on teamwork facilitated collaboration among team members, which was crucial in delivering excellent results that generated a significant financial impact for the organization. Additionally, I utilized tools such as Slack for effective communication and Google Workspace for project documentation and coordination, further enhancing our operational efficiency and client satisfaction. I also employed Microsoft Excel in my daily tasks to analyze data and track project progress, ensuring that all team members were aligned with our objectives. Furthermore
- Team Leader verified_user Verified experienceTTECAug 2022 - Current (3 years 9 months)As a Team Leader, I was responsible for guiding and motivating my team to achieve our goals while fostering a collaborative environment. I coordinated project timelines and ensured effective communication among team members to enhance productivity. Additionally, I utilized tools such as Slack and Zoom to facilitate regular meetings and maintain strong connections with my partners, which improved our overall teamwork and project outcomes.
- CCoachColegio Sagrada FamiliaAug 2017 - Current (8 years 9 months)
- CoachSitelAug 2017 - Aug 2022 (5 years 1 month)As a Coach, I am dedicated to the development of action plans that enable us to achieve key performance indicators (KPIs) and drive increased sales. I utilize communication tools such as Slack and Zoom to effectively engage with the team, ensuring alignment and collaboration in reaching our objectives. My expertise in managing Google Workspace has streamlined document sharing and enhanced team collaboration, contributing to our overall efficiency in achieving project goals. Additionally, I recognized the potential of Dialpad as a chat tool, understanding its benefits for team communication and collaboration, which further supported our efforts in meeting our objectives. While I primarily focus on operations management and process improvemen
- CComcast, CoachJan 2014 - Current (12 years 4 months)As a Coach at Comcast, I was responsible for training and mentoring team members to enhance their performance and achieve company goals. I facilitated workshops and provided ongoing support to ensure that all team members were equipped with the necessary skills to excel in their roles. Additionally, I developed my proficiency in Microsoft Excel through various campaigns, allowing me to become an advanced user, which enhanced my ability to analyze data and track team performance effectively. Furthermore, my experience with Google Workspace over the past five years has enabled me to streamline communication and collaboration within the team, ensuring that all members were aligned and informed throughout our projects.
Education
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0% verified
- Medios audiovisualesPolitécnico GrancolombianoJul 2011 - Current (14 years 10 months)
- profesional en mefios audiovisuales, Estudios sobre comunicación y mediosPolitécnico GrancolombianoJan 2011 - Dec 2019 (9 years)
- CBachilleratoColegio Sagrada FamiliaJan 2000 - Nov 2010 (10 years 11 months)