L

Laurent Ospitia

About

Detail

Translator/ English teacher/ Customer service/ Sales
Bogotá, Bogota, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Beverly Law Firm
    legal assistant
    Beverly Law Firm
    Jul 2024 - Current (2 years)
  • L
    Legal assistant
    Legal Assist Now
    Oct 2023 - Jun 2024 (9 months)
  • S
    Customer Service Supervisor
    Spin Companies
    Jan 2023 - Current (3 years 6 months)
    Cold Caller I Identified and Nurtured the Clients/Partners via cold calling, B2B. Maintained Health Department scores at 100/A. Calling all the Florida and New Jersey states. I am gathering information and having conversations with possible prospects. Sitel Customer Service Supervisor Answered 250 (avg.) calls per day exceeding quota by 15% Provided prompt customer support with a professional, friendly, and patient attitude. Proactively memorized over 55 company products and services. Completed customer insight reports and input over 12,000 units of sensitive data. Trained 15 new hires on company-specific policies, procedures, and compliance guidelines
  • T
    Customer service
    T-Mobile T-Mobile
    Oct 2020 - Jan 2021 (4 months)
    Received a 5-star customer satisfaction rating through voice, chat, and email communications. Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions. Politely addressed any customer's complaints, escalating tomanagement when necessary.
Education verified_user 0% verified
  • E
    English Course
    Jan 2020 - Dec 2022 (3 years)
  • a
    pedagogy
    aiu high school
    Mar 2010 - Oct 2018 (8 years 8 months)