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Lauren Johnson
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Lexington, North Carolina, United States
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Jobs
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Training Specialist- MedStar Health (Remote)MedStar HealthMar 2025 - Current (1 year 8 months)• Train staff on revenue cycle workflows, including registration accuracy, insurance data quality, and claim readiness
• Identify trends impacting claim denials and reimbursement delays through performance data analysis
• Provide guidance on correcting front-end errors that lead to claim rejections or denials
• Support teams in improving accuracy of insurance information and patient account data
• Collaborate with leadership to implement process improvements that enhance reimbursement outcomes- Medical Billing Specialist- Genesis Healthcare (Remote)Genesis HealthcareJul 2023 - Dec 2024 (1 year 6 months)• Performed insurance follow-up on outstanding claims to ensure timely reimbursement
• Investigated and resolved claim denials, rejections, and payment discrepancies
• Reviewed EOBs and remittances to determine root causes of non-payment
• Coordinated with payers and internal teams to correct issues and resubmit claims
• Identified trends and contributed to process improvements to reduce denials - Leave of Absence Specialist- Genesis Healthcare (Remote)Genesis HealthcareJun 2022 - Jun 2023 (1 year 1 month)• Managed detailed case documentation and ensured accuracy of records and compliance
• Communicated effectively with stakeholders to resolve issues and provide status updates
• Maintained organization and accuracy in a high-volume deadline driven environment - Substance Abuse Counselor I - Acadia HealthcareAcadia HealthcareNov 2021 - May 2022 (7 months)• Conducted patient intake assessments, gathering clinical history, psychosocial information, and insurance details while entering data in the electronic health records system, SMART, to support accurate patient onboarding
• Maintained accurate and timely clinical documentation of patient encounters, treatment plans, and progress notes in accordance with regulatory and organizational standards
• Assessed client needs and coordinated access to community resources, including housing and financial assistance programs, supporting continuity of care and addressing barriers related to treatment access - CBilling Specialist- Connections Community Support Program (Remote)Connections Community Support ProgramAug 2019 - Oct 2021 (2 years 3 months)• Conducted insurance follow-up and collections on outstanding accounts
• Resolved claim issues by correcting coding, billing, and registration errors
• Reviewed remittances to identify and address denial trends
• Reprocessed claims to ensure accurate and timely reimbursement - Pro-Fee Coordinator, Team Lead - Johns Hopkins University (Hybrid)Johns Hopkins UniversityJan 2015 - Aug 2019 (4 years 8 months)• Reviewed and resolved EPIC work queue claim edits by identifying coding/billing discrepancies, correcting errors, and submitting or resubmitting claims to improve reimbursement accuracy
• Verified insurance coverage and ensured accurate billing information
• Led training for staff on claims processing, EPIC workflows, and denial prevention
Education
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- Bachelor of Science in PsychologyUniversity of Maryland Global CampusJan 2019 - Dec 2022 (4 years)