Laura Sanchez

C

CASE SPECIALIST

CALI LEMON LAWYERS

Oct 2022 - Nov 2023 (1 year 2 months)

In my role, I served as the initial point of contact for potential clients, engaging via email, phone, and SMS. I conducted case evaluations and forwarded pertinent information to the legal department. Additionally, I meticulously reviewed documents, followed up with clients, and explored diverse customer retention strategies TECHNICAL SUPPORT & SALES REPRESENTATIVE • ASURION I seamlessly merged my technical expertise with effective salesmanship to provide unparalleled customer service to Verizon clients. My role involved not only troubleshooting and resolving technical issues but also showcasing the value of extended warranties for smart home devices, making each interaction an opportunity to enhance customer satisfaction and drive sales

F

TEAM LEADER/SUPERVISOR

Front Office Sports

Jan 2020 - Jan 2021 (1 year 1 month)

TELEPERFORMANCE I meticulously followed procedures and devised strategies to enhance KPIs while offering coaching, feedback, and mentoring plans to operational agents across various channels. I remained attuned to operational requirements, including service levels, and actively participated in meetings, contributing to the development of innovative practices. 2020 - 2021 CUSTOMER SERVICE REPRESENTATIVE FRONT OFFICE - BEAT RIDE APP I provided in-person assistance to drivers with the app, actively participated in the hiring process, and contributed strategies for enhancing the customer service department, including materials and procedures. I also managed customer complaints with empathy and remained composed throughout the resolution proce

E

EXPERT

Jan 2018 - Jan 2019 (1 year 1 month)

I conducted training sessions for new provider assistants, offered coaching and feedback to new hires, organized operational updates, and ensured material compliance for internal audits and KPIs 2015 - 2018 PROVIDERS ASSISTANCE- TELEPERFORMANCE Provide assistance to the medical providers (Clinics, hospitals, doctors and nurses) related to the medical assurance. JUN 2015 – OCT 2015

C

COORDINATOR

Apr 2015 - Nov 2018 (3 years 8 months)

TELEPERFORMANCE WORK EXPERIENCE I coordinated training sessions for new supervisors, facilitated the hiring process, managed onboarding procedures for new directors, and efficiently processed documentation while maintaining meticulous data entry into databases.

C

CUSTOMER SERVICE REPRESENTATIVE

Apr 2015 - May 2015 (2 months)

TELEPERFORMANCE Help customers with the payments of their bills and provide support, consistently met my short and long term targets. APR 2015 - MAY 2015

Laura Sanchez

About

Detail

Timeline

Résumé