Laura Ramirez Ramirez Arenas
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Bogotá, Bogota, Colombia
Résumé
Jobs
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Administrative Assistant verified_user Verified experienceDev.ProAug 2024 - Apr 2025 (9 months)- BBilingual Quality Analyst verified_user Verified experienceBrowser Travel Solutions |Aug 2023 - Jul 2024 (1 year)• Customer service through phone calls. • Generate the corresponding minutes to provide feedback to the advisor. • Knowing how to solve the situation or the need of the client. • Learn to educate the customer about the product. • Generate the audits of the advisors by court, with the respective attached evidence and with the appropriate registration name. • To feed the Historical file, for access by other areas. • Support my colleagues in their goals and mine. • Teamwork. • Communicate with bosses and peers. • Look for customer service and needs. • Learn how the applicative works. • Meet and achieve the Client goals and metrics on a daily way. • Generate the closure of the entire Customer Service area. • Feed the Maestro, to f
- SupervisorUbiquityAug 2022 - Jan 2023 (6 months)• Monitoring of the good development of the projects to guarantee that the deadlines are met and the objectives are achieved. • Organization responsible for all administrative tasks in the office to facilitate the workflow. • Evaluation of employee performance according to the criteria established in each meeting with the Client. • Supervision of occupational health and safety in the work areas in charge. • Management and processing of user ratings on the care received and the services provided by the company. • Knowing how to solve the situation or the need of the client. • Learn to educate the customer about the product. • Learn about how to schedule a reservation for a hotel or how to cancel in emergencies situations the reservat
- LLogistics Coordinator verified_user Verified experienceLEANSTAFFINGMar 2022 - Aug 2023 (1 year 6 months)• Put at the service of EMPLOYER all his experience and professional capacity and time required, for the development of the object of the contract. • Execute the activities that are exposed, in the quantity and terms established for this purpose; contributing to the timely fulfilment of goals or objectives an EMPLOYER charge; reporting in a timely manner possible contingencies to the Supervisor, in order to take the necessary measures to prevent the spread of the risk and/or damage. • Control compliance with the schedule of activities and report any variation of the same to the supervisor. • Maintain strict reserve and confidentiality on the information and/or documentation known on the occasion of the development of this contract. • R
- SupervisorTeleperformanceAug 2019 - Feb 2022 (2 years 7 months)• Tasks performed as a customer service representative: • Customer service through phone calls. • Knowing how to solve the situation or the need of the client. • Learn to educate the customer about the product. • Be honest with what I offer, do not promise anything that I know will not be fulfilled. • Support my colleagues in their goals and mine. • Teamwork. • Communicate with bosses and peers. • Have their own goals at work and personal that personal goals will be achieved by doing an excellent job. • Guarantee quality and commitment during each interaction. Schedule and habdling of internal meeting and merting wuth the client directly.
- Semibilingual RepresentativeConcentrixOct 2018 - Mar 2019 (6 months)• • Customer service: management of queries and incidents. • Follow-up of requests for information from clients and registration of queries
Education
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- IBachellorInstitutoFeb 2012 - Jan 2017 (5 years)