Laura Perez

R

Operation Director

RestaurantWorks CRU FOOD AND WINE BAR,

Jan 2020 - Current (6 years 6 months)

• Optimize and oversees operations to ensure efficiency, adherence with all company and restaurant systems, food safety requirements. • P&L review of each restaurant, identifying potential and driving new business. • Reports to senior executives and ownership on progress. Assist owner in decisions for expansion. • Buyer of Wine, overseeing entire wine program for concepts

C

Director of Operations

Calle Onze & Edison and Patton.,

Jan 2019 - Jan 2020 (1 year 1 month)

• Developed new training program for FOH teams at both locations. The new training program with a focus on the 4 steps of service combined with an effective schedule resulted in an average ticket increase of 15% and reduction in employee turnover. • Redeveloped beverage program at both locations realizing 21% increase in beverage sales and a 6% reduction in beverage costs. • Hired new chef de cuisine. Retrained kitchen staff for new menu and processes reducing kitchen labor by 38% and reducing cogs by 9% . • Created event coordinator position with company realizing an increase of event sales of 62% over PY.

F

Assistant General Manager

Frontburner Brands, WhiskeyCake Kitchen and Bar, LLC.,

Jan 2018 - Jan 2019 (1 year 1 month)

• Manage day to day operations of high-volume unit • Ensure Sales, Payroll and COGS exceeded company goals resulting in strong quarterly bonuses. • Select, Hire, Train, Develop FOH team resulting in reduced turnover and increased service levels.

T

General Manager

Tinyboxwood Productions, LLC. Tinys No 5 and Milk &Cookies,

Jan 2016 - Jan 2018 (2 years 1 month)

$6,500,000 • Manage day to day operations of restaurant , compliance management • Successfully managed the grand opening of Tinys Milk & Cookies, a sister venue of Tinys No 5 • Maintain Labor consistently at or below 18% and COGS below 30% • Oversees all Food and Beverage menu writing, ensuring integrity of brand is preserved and seasonality is provided , over saw all supply chain management of food, wholesale production and commissary manufacturing• Accountable for payroll dollars for all employees, accounts payable for FOH items purchased, R&M, scheduling and management of all staff • Preserves and perpetuates the wonderful culture unique to Tinyboxwoods Productions, exercised efforts for continuous improvement, following industry a

B

General Manager

Bavarian Bier Café

Jan 2014 - Jan 2016 (2 years 1 month)

• Managed day to day operations of restaurant • Successfully managed the grand opening of new Bavarian Bier Café • Constantly exceeded grand opening sales budget by 30% • Successfully executed FOH training program for 55 new employees for new restaurant opening, exersized continuous improvement and change management • Exceeded Payroll and COGS goals set by company. Compliance management and supply chain management, over saw wholesale supply chain management and commissary management

N

Area Manager

New Mexico Pizza Company, LLC DBA Little Caesars Pizza,

Jan 2013 - Jan 2014 (1 year 1 month)

• Managed day to day to day operations of multi-unit QSR • Successfully managed purchase of 3 existing locations in California • Delivered needs-assessment and developmental training for management and crew, realizing an 11% reduction in payroll costs with increased staff satisfaction after takeover • Implemented new inventory management initiative, achieving a 12% COGS reduction in F&B after takeover. • Assisted in the development and grand opening of first Little Caesars Pizza in Australia

E

General Manager

Eloise Bar and Restaurant,

Jan 2011 - Jan 2013 (2 years 1 month)

• Assisted in opening venue and developing overall concept • Cultivated bar and café concept to include fresh, seasonal and local items • Developed entire beverage program including wine list, seasonal cocktails menus, beer selection and pricing • Developed and executed service training programs for all front of the house employees. Provided continual training and education for employees to follow industry trends, techniques and product knowledge

J

Restaurant Manager

Jaleo Bethesda by Jose Andres,

Jan 2008 - Jan 2010 (2 years 1 month)

• Led and managed all restaurant operations in partnership with the Head Chef and General Manager • Accountable for payroll dollars for all hourly employees, scheduling and management of service staff • Ensured all policies, procedures and expectations were clearly defined to all staff • Worked with the company to ensure the Jose Andres brand maintained integrity. Ensured every guest experience was consistent, unique and maintained company standards and expectations

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