Laura Patricia Roldan Boyrie

CUSTOMER SERVICE REPRESENTATIVE

Unilever

Mar 2017 - Current (9 years 2 months)

• Ensure on a day-to-day basis that orders from customers in the Greater Caribbean are received, validated, and processed in a timely manner; correctly recorded in the SAP system and the respective communication is sent to customers and internal areas of Unilever. • Support the S&OP exercise between Sales and Planning, tracking demand variation and forecasts with customers and communicating accordingly to sourcing, raising any risks or discrepancies accordingly. • Coordinate stock availability for orders received, with the local Demand Planner and Sourcing Planners, ensuring smooth communication between all parties involved to get the order dispatched complete and on time. • Ensure that all costs related to each logistics process are co

TRAFFIC & LOGISTICS COORDINATOR

Magna Motors

Mar 2013 - Feb 2017 (4 years)

• Negotiation of freight rates • Handle rates, quotes, consolidations, weight and measurments • Cost control imports and exports • Segregation of packages and filling containers. • Handling Air cargo and Maritime (Full container or LCL - Loose Cargo). • Air/Ocean Documentation • Supervise segregation, repacking and Dispatch. • Prepares Customs Invoice, Shipper's Letter of Instruction and Import Declaration Instruction • Sheet for Import/Export shipments. • Prepare request Inspection. • Inventory control. • Request for international and local payments. • Prepare report for monitoring cargo in transit and those who arrived. • Optimize, organize, plan and distribution of orders. • System implementation SAP for new Import Project

TRAFFIC & LOGISTICS

Unilever

Feb 2012 - Feb 2013 (1 year 1 month)

• Control the bills of DPH.(Port charge), Planning Dispatch. • Logistics freight forwarding Port- Warehouse. • Logistics discharge (Availability Ramp and warehouse space). Time unloading the container. • Check that all the documentations and permissions are correct. • Collect all the documentation necessary for customs. • Continuous monitoring the load. • Check invoices (THC and Freight) of shipping, and also delay in port & street (Chassis - • containers). • Management of days of grace agree to contract the shipping port to reduce bills DPH. • Reduce operating expenses and costs. • Cargo handling. • Handling raw material.

C

CUSTOMER SERVICE COORDINATOR

CMA-CGM

Jun 2011 - Jan 2012 (8 months)

• Making export Bookings. • Collect export documentation from customers. • Verify all the customs documents are correct for export. • Vessel (Close documents and make invoice) • Make BL or Waybills. • Reservation space for vessel in TEUS (Twenty-foot Equivalent Unit). • Make in the system LARA (RELEASE or HOLD). • Fluid communication with the client and the port. • Provide information to customers export costs and estimated arrival of containers. • Updates Rates (SQ).

CALL OFF

Unilever

Jun 2011 - Jan 2012 (8 months)

• Import liquidations in the SAP system. Creation orders in SAP. • Planning import costs • Monitoring shipping Lines. • Coordinate import shipments finished product. • Request import permits. • Monitoring shipping and seller (Supplier) payment. • Management availability of the product in stock. • Collect all the documentation necessary for customs • Breakdown by sku forecast for ordering product • Prepare KPI's for managing local planning • Develop improvement plans that allow compliance with the target availability and innovations. • Availability of finished products locally manufactured and export of Foods according to the policy • inventory and customer service.

F

ASSISTANT GENERAL MANAGER

FENIX TRADING

Aug 2009 - Oct 2010 (1 year 3 months)

• Management Accounts Receivable & Accounts Payable. • Make bank check and payroll. • Translate listings orders of Ship Chandler (Purchase requests Cruise Ships). Then quoting products in the local market. • Prepare request Inspection. • Prepare and collect all the documents for import or export.(Costumer Invoice, Packing List, BL, Certificate). • Supervise filling trucks with orders to be delivered on time to the customer. • Perform Purchase Order • Prepare accounting documents for external accounting. • Supervise the staff of warehouse.

Laura Patricia Roldan Boyrie

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