Laura Manrique --

Customer Service Expert

iVisa

Oct 2023 - Current (3 years 1 month)

• Respond to customer inquiries and provide timely and accurate assistance via email.
• Follow up on orders to ensure smooth processing and address any issues or concerns.
• Provide detailed information about our services, including visa requirements, application processes, and pricing.
• Handle escalations from customers and resolve issues effectively to ensure a positive customer experience.
• Manage policies related to visa applications, including cancellation, rescheduling, and refund requests.
• Process refunds and ensure compliance with company policies and procedures.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Collaborate with other team members to continu

Customer Service Representative

Binance

Sep 2022 - Feb 2023 (6 months)

.Responsible for responding to customer inquiries and support tickets in English, providing guidance and assistance on topics such as account setup, trading, and technical issues related to the exchange platform.

2.Worked closely with other customer support team members to ensure that all customer inquiries and issues were addressed in a timely and professional manner, using a variety of communication channels such as email, chat, and phone.

3.Monitored customer feedback and analytics to identify areas where users were struggling or needed additional support, and made recommendations to improve the user experience and customer satisfaction.

4. Developed a deep understanding of the crypto currency industry an

K

Document Checker (Insurance Policies)

Kingdom Services Group Ltd

Mar 2022 - Sep 2022 (7 months)

1. Insurance Policy Review: Thoroughly examine insurance policies to ensure they meet the specific requirements of the trucking industry. Verify that policies cover essential areas such as liability, cargo, physical damage, and workers' compensation. Confirm that coverage limits and deductibles align with industry standards and contractual obligations.
2. Certificate of Insurance Verification: Review and validate certificates of insurance provided by carriers and subcontractors. Confirm that certificates accurately reflect the coverage and endorsements required by the trucking company. Verify the validity of the certificates and check for any exclusions or limitations.
3. Compliance with Regulatory Requirements: Ensure compliance

K

Outbound Sales Representative

Kingdom Services Group Ltd

Jan 2022 - Mar 2022 (3 months)

1. Identify potential customers through various channels such as cold calling, networking, referrals, and online research. Generate leads and gather relevant information to qualify prospects.
2. Conduct product or service presentations to prospective customers, showcasing the features, benefits, and value proposition. Effectively communicate how the offering meets the customer's needs and addresses their pain points.
3. Relationship Building: Build and maintain strong relationships with customers by understanding their requirements, providing exceptional customer service, and serving as their point of contact. Establish trust and credibility to foster long-term partnerships.

Customer Service Representative

Sutherland

Jul 2021 - Jan 2022 (7 months)

1. Customer Support: Serve as the main point of contact for customers seeking assistance with image licensing. Address inquiries promptly and professionally, providing accurate information about licensing options, pricing, usage terms, and any related policies.
2. Licensing Guidance: Guide customers through the image licensing process, ensuring they understand licensing terms, usage restrictions, and applicable rights. Assist customers in selecting the appropriate license type based on their specific needs and intended use of the images.  3. Order Management: Process customer orders efficiently and accurately, ensuring proper licensing documentation and billing information are collected. Coordinate with internal departments, such as th

Customer Service Representative

Amazon

Nov 2020 - Jul 2021 (9 months)

1. Issue Resolution: Troubleshoot and resolve customer issues, such as missing or damaged items, payment discrepancies, or account-related concerns. Collaborate with internal teams, including logistics, finance, or technical support, to resolve complex problems and ensure customer satisfaction.
2. Account Support: Assist customers with account-related matters, such as password resets, account updates, or security concerns. Provide guidance on account settings, preferences, and personalized features available on Amazon's platform.
3. Returns and Refunds: Process returns and refunds according to Amazon's policies and guidelines. Assist customers in initiating return requests, coordinating return shipping, and ensuring prompt resolut

Laura Manrique

About

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Laura Manrique

About

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Behavioral traits