Laura Malagon
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Bogota D.C., Colombia
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Résumé
Jobs
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Recruitment SpecialistFloowi IncApr 2026 - Current (1 month)- UPeople Operations & HR Coordinator verified_user Verified experience public Remote experienceUNLEASH.Jun 2024 - Dec 2025 (1 year 7 months)Supported end-to-end people operations for a fully remote company, acting as operational support to HR and leadership teams. Managed recruitment processes including application screening, candidate evaluation, competency-based interviews, and written hiring recommendations. Maintained accurate hiring pipelines, candidate records, and HR documentation across CRM and internal systems to ensure visibility and compliance. Coordinated onboarding processes for new hires, including documentation, system access, scheduling, and orientation support. Collaborated cross-functionally with operations, finance, and account management teams to align staffing needs, creator support, and monthly workflows. Reviewed invoices and supported accurate, time
- Customer Onboarding & Support Specialist verified_user Verified experienceIntouchCXAug 2023 - Aug 2024 (1 year 1 month)Supported subscribers by providing personalized solutions, ensuring a smooth customer experience and long-term satisfaction. Actively engaged with clients to understand their needs, address concerns, and guide them through available resources and services. Key contributions: • Strengthened customer relationships through clear and empathetic communication. • Collaborated with cross-functional teams to resolve technical and billing issues efficiently. • Guided new and returning subscribers in navigating digital platforms and services. • Balanced retention strategies with a service-first approach, ensuring clients felt supported and valued. • Developed problem-solving and negotiation skills while maintaining high customer satisfaction sc
- CSchool CounselorColegio RetosJan 2023 - Aug 2023 (8 months)As a School Counselor, I provided comprehensive counseling to students facing academic, social, and emotional challenges, developing personalized interventions tailored to their unique needs. I led case reviews with families to ensure collaborative support and participated in school board meetings to enhance psychosocial support strategies across the institution. Additionally, I organized and facilitated career guidance workshops and scholarship application sessions, empowering students to pursue their future goals. I diligently followed up on students' academic performance and goal achievements, ensuring they remained on track. My experience in customer service allowed me to effectively communicate with students and families, fostering a s
- Mental health counselorfreelanceApr 2021 - Current (5 years 1 month)Delivered mental health support for patients with different needs. ●Introduced meditation, guided imagery and breathing techniques to patients. ●Documented client progress in confidential files. ●Guided clients in the development of skills and cognitive behavioral therapy techniques. ●Provided crisis support and emergency care for patients. ●Documented patient information, treatment plans and patient responses.
- 1HR Assistant & Recruiter101 Media HouseApr 2021 - Aug 2024 (3 years 5 months)Supported Talent Acquisition and HR operations by screening resumes, tracking applications, and maintaining organized candidate pipelines. Coordinated interview scheduling and candidate communications, ensuring a smooth and professional candidate experience. Assisted hiring managers with interview logistics, follow-ups, and status updates throughout the recruitment process. Managed internal and external communications via Slack, email, and WhatsApp with candidates, clients, and stakeholders. Provided administrative support including calendar management, expense tracking, and invoice review to support operational efficiency. Worked closely with international clients and remote teams, maintaining high standards of written and verbal comm
- Technical Consultant verified_user Verified experienceSutherlandJan 2020 - Feb 2021 (1 year 2 months)Provided customer service and technical support for Google Workspace clients, focusing on smooth onboarding and adoption of tools. Guided new users step by step through setup and configuration, ensuring a seamless transition into the platform. Collaborated with cross-functional teams to resolve issues, deliver timely solutions, and guarantee client satisfaction. Key contributions: Led clients through the onboarding process, from account setup to advanced feature utilization. Delivered clear, professional communication to explain technical concepts in an accessible way. Coordinated with internal teams to ensure timely resolution of technical and administrative requests. Supported multiple clients simultaneously, prioritizing effectively
- TPsychologistTenza's town hallJan 2020 - Mar 2020 (3 months)Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis. ●Risk assessment of victims of domestic violence. ●Met with students to conduct individual assessments and determine academic and mental health needs. ●Provided crisis intervention in response to emergencies, employing existing trust and rapport to de-escalate situations. ●Consulted with teachers and parents to gain an in-depth understanding of students. ●Utilized formal and established testing protocols to evaluate students' educational, emotional and behavioral needs. ●Assessment of employees' labor well-being and development of an improvement plan according to results.
- Psychologist InternUniversidad de los AndesJul 2018 - Dec 2018 (6 months)Assisted with research into psychological areas such as soft skills, social-emotional skills and leadership. ●Contributed to research and literature review on the influence of physical activity over well-being within the university and generating behavioral changes in the university's population concerning physical activity. ●Socio-emotional skills assessment for sports coaches and intervention planning according to their needs.
- PsychologistInternAulas en pazJan 2018 - Jun 2018 (6 months)Worked with educational systems to promote prosocial behaviors in elementary school students. ●Conducted workshops about conflict resolution, bullying prevention and promotion of socio-emotional skills. ●Interviewed, observed and surveyed students to gain necessary information about prosocial and socio-emotional abilities and lacks. ●Consulted with teachers and parents to gain an in-depth understanding of students. ●Implemented sound, peer-reviewed methodologies and interventions to promote socio-emotional skills and prosocial behaviors, and to reduce aggressive behaviors.
Education
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- Psicología Clínica y de la Salud (Paused) public Remote experienceISEPJun 2020 - Jul 2022 (2 years 2 months)
- PsychologyUniversidad de los AndesJan 2015 - Oct 2019 (4 years 10 months)