Laura Lisset Bonilla Aldrete

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Sales Closer

Spines Publishing

Jan 2026 - Current (7 months)

CRM

Collections Specialist

GoodLeap

Feb 2024 - Current (2 years 6 months)

As a Collections Specialist, I was responsible for managing delinquent accounts and recovering outstanding payments while maintaining positive customer relationships. I proactively cross-sold insurance solutions to protect clients' home improvement and sustainable projects in cases where installers were non-responsive or bankrupt. Collaborating with clients to prevent delinquency and providing guidance on financing options ensured smooth project completion. I skillfully balanced collections objectives with client education and risk mitigation through strategic insurance offerings. Additionally, I utilized Slack for effective communication with team members and leveraged Google Workspace tools for data reporting, enhancing our operational ef

Customer Service Representative (CSR) Uber Eats

Concentrix

Jan 2023 - Dec 2023 (1 year)

Provided support to delivery partners, customers, and restaurants via phone, chat, and email. Resolved issues ranging from order problems to account and payment inquiries. Assisted delivery partners with operational challenges and ensured a smooth experience for all users. Developed expertise in managing multiple inquiries and maintaining professionalism under pressure. Additionally, utilized Slack for effective communication with team members, enhancing collaboration and response times. Employed automation tools in Karma to streamline the reporting and management of client accounts, which improved efficiency in handling inquiries and operational tasks. Furthermore, leveraged Google Workspace for administrative tasks related to client manag

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Carvana Verifications CW & Sales Advocate

Teleservicios Latinoamericanos

Jul 2022 - Jan 2023 (7 months)

Managed vehicle sales from initial customer interest through final approval, ensuring smooth processing of all verification steps. Verified customer information and documentation to approve credit applications efficiently. Delivered strong customer service while identifying opportunities for cross-selling products and services. Balanced sales objectives with accuracy and compliance in verification processes. Additionally, utilized Slack and Asana for effective communication across the company, enhancing collaboration and project management. Engaged in Zoom meetings to facilitate discussions and ensure alignment with team goals, further supporting the overall sales and verification process.

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Scare Actor

Six Flags México

Oct 2021 - Jan 2025 (3 years 4 months)

Provided engaging, family-friendly entertainment while interacting safely with guests of all ages. Delivered memorable experiences through performance, creativity, and strong customer service. Adapted quickly to dynamic environments while ensuring guest satisfaction and safety.

Au Pair in U.S.A.

AU PAIR CARE

Oct 2018 - Oct 2019 (1 year 1 month)

Provided full-time childcare, ensuring the safety, well-being, and development of children. Organized daily routines, educational activities, and recreational outings to support growth and engagement. Assisted with household responsibilities while fostering a positive and nurturing environment. Developed strong communication and interpersonal skills through collaboration with the family.

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Virtual Assistant

Anequim (Real Estate Sector)

Laura Lisset Bonilla Aldrete

About

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