Laura Gutierrez
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Laura Gutierrez

About

Detail

Bogota D.C., Colombia

Contact Laura regarding: 

work
Full-time jobs
Starting at USD800/month
Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Tower Mobility Recruitment
    CCO Colombia
    Nov 2023 - Feb 2025 (1 year 4 months)
    HR department, candidates contact Hiring process interviews Skills tests Job offer release, presentation and negotiation Onboarding Follow-up communication. Calendar management for interested candidates in the position with my own interviews or other recruiters to manage a daily basis shift
  • S
    Customer Representative
    Sitel Colombia- Foundever
    Sep 2020 - Nov 2023 (3 years 3 months)
    COX- Digital Assist Chats, Voice LOBs- Bilingual Agent Great performance recognition, top seller, and top perfomer. Cross selling area, sales skills. SAP basic knowledge BPO industry management knowledge. Mentor and backup coach. OCP training and operations support. As a coach, calendar management implemented for the operations adherence and productivity compliance
  • IGT Solutions
    Customer Representative
    IGT Solutions
    Nov 2018 - Jul 2019 (9 months)
    Call Center, Billingual Agent. Priceline campagin, experience in Travel agency. Customer service. Promoted to support agent, and senior agent (BackOffice), in where project management was implemented to coordinate my team to meet obtectives and metrics for the operation, always on time and within budget. Progress monitoring was essential to be a team with great results, providing feedback to my agents when required in one-one sessions, mantaining effective communication and empathy
  • B
    Web and Digital Designer
    Botero Mechatronics
    Jan 2017 - Jan 2018 (1 year 1 month)
    Websites/pages design and developing. Digital and graphic design. Customer and tech support. B2C.
  • E
    Logistics
    EVENTIME S.A.S
    Jan 2017 - Jan 2019 (2 years 1 month)
    Events logistics and decoration. Support in logisitcs, organization, and social events decoration. Advertising desing for successful campaigns. Event planning. Customer service.
Education verified_user 0% verified
  • Universidad Militar Nueva Granada
    C1 English Level
    Universidad Militar Nueva Granada
    Aug 2022 - Current (2 years 10 months)
  • B
    Title
    Bahiller Académico
    Jan 2015 - Jan 2017 (2 years 1 month)