Laura Merlano Executive and Operations Assistant

Student Services Representative

Procesos Bilingues

Jun 2026 - Current (4 months)

Provided administrative, admissions, and student support services in a fully remote environment, serving as a primary point of contact for prospective and current students through email, phone, WhatsApp, and CRM platforms.

● Managed high-volume student communications via email, phone, WhatsApp, and messaging platforms, providing timely, professional, and accurate support.
● Assisted prospective students throughout the admissions and enrollment process, including documentation, application follow-up, and enrollment coordination.
● Maintained and updated student records, application statuses, and communications within CRM and student information systems.
● Used GoHighLevel at an advanced level to manage contacts, con

VIRTUAL PODIATRY PARTNERS

Virtual Practice Partners

Oct 2024 - Sep 2025 (1 year)

I worked as a Virtual Assistant at Virtual Podiatry Partners, where I handled administrative support, appointment scheduling, patient coordination, calendar management, and back-office tasks. I assisted the medical team remotely by managing communications, updating records, and ensuring smooth daily operations.

E

VIRTUAL ASSISTANT

EXITTY,

Jan 2024 - May 2024 (5 months)

Utilized E-Medical software to input patient information. Managed phone calls and emails as the point of contact. Managed appointment calendar for patients. Handled administrative task/back office in a medical setting. Updated patient chart records.

I

CUSTOMER REPRESENTATIVE BACK OFFICE

IL MAKIAGE – Pexly

Dec 2023 - Jan 2026 (2 years 2 months)

Support tickets on zendesk

Back Office Agent

Atlantic Quantum Innovations

Jul 2021 - Aug 2023 (2 years 2 months)

Provided administrative and operational support by processing customer requests, maintaining accurate records, managing documentation, and coordinating information between customers and internal departments.

● Processed and reviewed customer requests, applications, documentation, and account information with a high level of accuracy.
● Performed data entry and maintained up-to-date customer records across CRM and internal systems.
● Reviewed documents and information to identify missing, incorrect, or inconsistent data and followed up as needed.
● Managed email communications and administrative inquiries, providing timely and professional responses.
● Coordinated with internal departments to resolve customer i

A

OPERATIONS SUPERVISOR

Atlantic Quantum Innovations,

Jun 2021 - Aug 2023 (2 years 3 months)

Increased team efficiency, organized workflows, and motivated employees through contests and goal setting. Resolved customer complaints, identified and addressed issues, and adapted policies to improve customer satisfaction. Evaluated performance, provided coaching, training, and offered constructive feedback to enhance individual and team capabilities. In my role as a supervisor, I was responsible for scheduling and running team meetings, handling everything from organizing the agenda to presenting the information to the team, which further optimized our operational efficiency and team alignment.

SALES REPRESENTATIVE

Tuya S.A

Jan 2015 - Jun 2016 (1 year 6 months)

Accounting, Sales, data register

Laura Merlano

About

Detail

Timeline

Résumé

Laura Merlano

About

Detail

Behavioral traits