Laura Gisell Merlano Arteaga Customer Service Representative

VIRTUAL PODIATRY PARTNERS

Virtual Podiatry Partners

Oct 2024 - Sep 2025 (1 year)

I worked as a Virtual Assistant at Virtual Podiatry Partners, where I handled administrative support, appointment scheduling, patient coordination, calendar management, and back-office tasks. I assisted the medical team remotely by managing communications, updating records, and ensuring smooth daily operations.

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CALENDARING CLERK

QUIROGA LAW OFFICE,012024

Jan 2024 - Current (2 years 5 months)

Maintain quality and attention to detail in the preparation of briefs and appointments requested by the legal teams Provide general administrative assistance to support the calendaring process, including data entry, record-keeping, and maintaining up-to-date scheduling information. Facilitate the scheduling of appointments, ensuring that all appointments are accurately logged and aligned with the firm's standards and client needs. Coordinate with relevant parties to confirm appointment details, managing any necessary adjustments to schedules.

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VIRTUAL ASSISTANT

EXITTY,

Jan 2024 - May 2024 (5 months)

Utilized E-Medical software to input patient information. Managed phone calls and emails as the point of contact. Managed appointment calendar for patients. Handled administrative task/back office in a medical setting. Updated patient chart records.

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CUSTOMER REPRESENTATIVE BACK OFFICE

IL MAKIAGE – Pexly

Dec 2023 - Current (2 years 6 months)

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OPERATIONS SUPERVISOR

Atlantic Quantum Innovations,

Jun 2021 - Aug 2023 (2 years 3 months)

Increased team efficiency, organized workflows, and motivated employees through contests and goal setting. Resolved customer complaints, identified and addressed issues, and adapted policies to improve customer satisfaction. Evaluated performance, provided coaching, training, and offered constructive feedback to enhance individual and team capabilities. In my role as a supervisor, I was responsible for scheduling and running team meetings, handling everything from organizing the agenda to presenting the information to the team, which further optimized our operational efficiency and team alignment.

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SALES REPRESENTATIVE

Tuya S.A

Jan 2015 - Jun 2016 (1 year 6 months)

Laura Gisell Merlano Arteaga

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