Laura Gamba

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Labor Technician in VideoGame Development

cesde

Aug 2024 - Aug 2026 (2 years 1 month)
Customer service advocate

ModSquad

Jan 2024 - Feb 2025 (1 year 2 months)

-Assisted college students with their textbooks, looking up for ISBN, eSources and billing. -Helped sellers and buyers with their marketplace concerns.
Dispatcher

Origen BPO

Jan 2024 - Oct 2024 (10 months)

-In charge of helping the drivers finding addresses for the southern area of US. And having them to deliver the packages correctly. -Assistance to multiple pharmacies with their inquiries and keep them updated about drivers and patients requests. -Helped patients to receive their medicine packages.
Customer Service Representative

Ubiquity

Feb 2023 - Jan 2024 (1 year)

Support to medical/medicare providers for insurance patients through inbound calls. Follow up on authorizations for medical procedures. Ride scheduling for insurance patients. In charge of collect all documentation for inpatient stay authorizations.
Customer Service Representative

Ubiquity

Apr 2022 - Jan 2023 (10 months)

Travel assistant through Live Chat Support. Assistance setting up the product's app and website. Confirm customer reservations, and follow up on changes. Writing Spanish and English skills. Generate collections on declined transactions. Knowledge of miles and dollars for making reservations.
Customer Service Representative

Outplex

Aug 2020 - Mar 2022 (1 year 8 months)

Technical support and billing assistant through Live Chat Support. Effective communication on troubleshooting processes. Conflict resolution-making. Empathetic billing assistance on monthly charges. Active listening to the different concerns and feedback from the customer. Writing skills. In charge of informing the customer about their current products and equipment with remarkable product knowledge.

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Laura Gamba

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Behavioral traits