Bilingual healthcare and operations professional with a strong foundation in patient coordination, clinical support, and administrative processes in both in-person and remote settings. Experienced in managing medical records, handling sensitive communications, coordinating across multiple teams, and delivering a high standard of service in healthcare environments. Proven ability to navigate EMR platforms, schedule appointments, follow up on treatments, and respond to patient needs with empathy, professionalism, and attention to detail. Adept at adapting quickly to new systems and working independently in structured workflows. Comfortable communicating in both Spanish and English with diverse patient populations, medical staff, and administrative teams.
