Laura Esteban

Laura Esteban  new_releases

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Service Designer
Milan, Metropolitan City of Milan, Italy

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Timeline


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Résumé


Jobs verified_user 25% verified
  • Voice123
    Product Designer public Remote experience
    Voice123
    Mar 2020 - Current (6 years 2 months)
  • Voice123
    Senior Customer Success Associate verified_user Verified experience public Remote experience
    Voice123
    Aug 2016 - Aug 2018 (2 years 1 month)
  • H
    Customer Experience Manager
    Hotel 101 Park House
    Feb 2012 - Jun 2015 (3 years 5 months)
    Five star boutique hotel. Winner of the World Travel Awards as “South America’s Leading Boutique Hotel”. Sales and Marketing Department. > Lead the customer experience and service team (3 persons). > Design customized experiences and complimentaries for guests, increasing the returning guest percentage from 39% to 52%. > Design monthly advertising campaigns, manage relationships with advertising media (print and digital), brand positioning events, loyalty programs and partnerships. > Assess and address the response for every guest complaint and requirement ensuring every feedback opportunity and guest satisfaction, identifying and proposing improvements in procedures. > Advice and supervise the graphic design of all visual communications
  • Museo Nacional de Colombia
    Museography - Internship
    Museo Nacional de Colombia
    Jul 2009 - Dec 2009 (6 months)
    > Assist and support the assembly of temporary and permanent exhibitions. > Coordinate, supervise and follow-up the work with providers. > Develop the graphic design and signage for temporary exhibitions.
Education verified_user 0% verified
  • Politecnico Di Milano
    Master in Service Design
    Politecnico Di Milano
    Oct 2018 - Nov 2019 (1 year 2 months)
    - 110/110
  • Pontificia Universidad Javeriana
    Bachelor's Degree, Industrial Designer
    Pontificia Universidad Javeriana
    Jul 2005 - Sep 2010 (5 years 3 months)
Projects (professional or personal) verified_user 100% verified
  • Torre.ai
    Donor verified_user Verified experience
    Torre.ai
Awards verified_user 0% verified
  • +
    Statement of Accomplishment - Introduction to Human-Centered Design
    +Acumen