L
Laura Daniela Malambo
About
Detail
Colombia
Contact Laura regarding:
work
Full-time jobs
Starting at
USD3.5/hour
Flexible work
Starting at
USD5/hour
Résumé
Jobs
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- BVirtual AssistanceBell Dental CareJan 2024 - May 2024 (5 months)As a Virtual Assistant, I provided comprehensive administrative support to clients, managing schedules, organizing documents, and facilitating communication to enhance productivity. I also handled claims management and insurance administration tasks, ensuring that clients' policies were up to date and checking enrollment statuses to confirm coverage benefits. This attention to detail not only streamlined processes but also improved client satisfaction by providing timely and accurate information regarding their insurance benefits.
Accounts Billing RepresentativeIron MountainJan 2023 - Dec 2023 (1 year)Generating reports using tools like Excel or accounting software to present financial performance. Tracking requirements, and handling invoices for clients. Utilizing Salesforce to track customer interactions and manage relationships.- Customer service representative/ Quality AnalystOptumJan 2021 - Jan 2023 (2 years 1 month)
- Customer service representative/ Quality AnalystSITEL DE COLOMBIAJan 2019 - Dec 2022 (4 years)As a Customer Service Representative and Quality Analyst, I was responsible for creating invoices for clients and assisting with payment arrangements and collections. I utilized CRM tools, such as Salesforce, to effectively process client issues while managing invoices and tracking client payments. Additionally, my experience in claims management, where I acted as an agent for policy insurance and handled claims from providers, enhanced my ability to address client concerns and streamline processes, ultimately improving customer satisfaction and operational efficiency.
Education
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- EnglishColombo Americano
- SQLUdemy
- Industrial EngineeringPolitécnico Grancolombiano