Laura Daniela Gutiérrez Zapata Attended Pontificia Universidad Javeriana

Jobs 0% verified

Customer Service Agent

Sezzle

Aug 2024 - Current (1 year 10 months)

In charge of providing high quiality client services to Sezzle users, via phone, chats and emails.
R

Case Manager - Hearing Level

Rob Levine and Associates, LTD

Jun 2023 - Jun 2024 (1 year 1 month)

In charge of providing high quiality client services to Social Security Disability Claim applicants, along with guiding them througout the process of requesting a Hearing to an Administrative Law Judge by collecting medical evidence to support their case.
Language Interpreter

Interactive Contact Center

Apr 2023 - Jun 2023 (3 months)

Interpret and translate by working as a conduit between enterprises and Limited English Proficiency in order for conversations to take place in the most fluid and comfortable way as possible.
Quality Analyst

Teleperfomance

Oct 2021 - Apr 2023 (1 year 7 months)

Evaluate compliance with protocols and quality parameters established by each of the campaigns handled by the third party enterprise.
Customer Service Agent

Teleperfomance

Sep 2020 - Oct 2021 (1 year 2 months)

In charge of customer service calls in regards to healthcare services.

Education 0% verified

Laura Daniela Gutiérrez Zapata