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Laura Daniela García Salazar

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Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • I
    Over-the-phone English-Spanish Interpreter (Freelance)
    Interactive Contact Center - ICC BPO
    Mar 2024 - Jun 2026 (2 years 4 months)
    • Real-time English-Spanish phone and video interpretation between several businesses, maintaining professionalism and confidentiality. • Healthcare, finance and legal technical vocabulary. • Ensured clear, neutral and effective communication between business and limited-English proficiency (LEP) individuals.
  • Contact Point 360
    Customer Service & Technical Support Agent
    Contact Point 360
    May 2022 - Jun 2026 (4 years 2 months)
    • Provide customer support and technical assistance, driving retention and cross-selling opportunities for insurance services. • Ensured compliance with established KPI targets across customer adoption initiatives. • Conducted internal audits for new hires to ensure proper claims process adherence. • Leveraged experience in home services as a customer service and sales representative for a homeowners insurance company to provide specialized guidance on policy coverage and risk management for residential assets.
  • B
    Cantante - Soprano
    Bogota’s Philharmonic Choir
    Jan 2016 - Jun 2020 (4 years 6 months)
    • Performed as a soprano in the Bogotá Philharmonic Choir, contributing to high-level choral productions in collaboration with renowned conductors and musicians. Demonstrated strong vocal technique, musicality, and ensemble skills in a diverse repertoire ranging from classical to contemporary works.
Education verified_user 0% verified
  • F
    Bachelor in Musical Arts
    Francisco Jose de Caldas District University
    Jan 2023