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Laura Daniela Cedeño Villamil

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Empleado
Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ITOS
    CAM (International Client Account Manager)
    ITOS
    Sep 2023 - Apr 2024 (8 months)
    I am an experienced international account manager specialized in payroll and human resources management for clients in Latin America. With a customer centric approach, I oversee key services such as payroll administration, benefits management, and regulatory compliance across multiple countries in the region. My experience includes maintaining strong client relationships, solving complex problems, and proposing innovative solutions to optimize human resources processes. I am passionate about business development and committed to continuous improvement to ensure customer satisfaction and business success
  • UBIQUITY GLOBAL SERVICES
    Team Leader
    UBIQUITY GLOBAL SERVICES
    Aug 2022 - Sep 2023 (1 year 2 months)
    The performance of the campaigns was excellent during that period so there was an increase in the headcount and consequently I was in charge of the campaign with more headcount, which shows excellent metrics and work managing both the agents and the client and the requested metrics. Achieving each of the objectives proposed by the company.
  • UBIQUITY GLOBAL SERVICES
    Customer service Agent
    UBIQUITY GLOBAL SERVICES
    Dec 2021 - Jul 2022 (8 months)
    During this period of time I belonged to two campaigns with different focuses, firstly, I worked with a healthcare campaign, in which I was in charge of scheduling or canceling appointments, as well as providing assistance for delivery processes and requesting medical supplies with suppliers and customers.
  • Cultural Care
    Au Pair
    Cultural Care
    Apr 2019 - Dec 2020 (1 year 9 months)
    Cultural exchange where various activities were developed in which responsibility, creativity, teamwork, respect, attention, tolerance, assertive communication and good time management were required both to fulfill assigned tasks and to fulfill academic credits requested.
  • T
    Customer service Agent
    TELEPERFORMANCE COLOMBIA SAS,
    Dec 2017 - Jul 2018 (8 months)
    Great performance in customer service management, providing information and support in calls and chat in English and Spanish, use of tools such as CRM in customer interaction, teamwork, customer personal information management.
  • carlcare service center
    Receptionist – Human Resources assistant
    carlcare service center
    Dec 2016 - Nov 2017 (1 year)
    Reservation of flying tickets, management of the company's personnel database, organization of company events, management of office resources, international staff assistant (Chinese), management of purchase of technological elements and management of the hand with the financial part to make the respective monthly rental payments of the company.
Education verified_user 0% verified
  • HarvardX
    Entrepreneurship in Emerging Economies
    HarvardX
    Jul 2020 - Nov 2020 (5 months)
  • University of the Virgin Islands
    Entrepreneurship Starting and Growing a Business
    University of the Virgin Islands
    May 2020
  • A
    Specialty in Mathematics Applied to Engineering
    Ateneo Integral Ana B. de Florez
    Jan 2012 - Jan 2014 (2 years 1 month)
  • Universidad EAN
    Modern Languages focused on digital communication
    Universidad EAN
    Feb 2015 - May 2023 (8 years 4 months)
  • University of the Virgin Islands
    Branding-Washington
    University of the Virgin Islands
  • A
    Academic bachelor
    Ateneo Integral Ana B. de Florez
    Jan 2001 - Jan 2014 (13 years 1 month)