Laura Maria Cuellar

Laura Maria Cuellar  new_releases

About

Detail

Customer Support Specialist
Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • V
    B2B Support Manager
    Vive Health LLC
    Jan 2020 - Jan 2022 (2 years 1 month)
    - Managing customer relationships is understanding the challenges customers may face and working to address their needs and issues. Organize and supervise B2B customer relationships providing and improve customer experiences for business.
  • Carnival Cruise Lines
    Guest Services Supervisor
    Carnival Cruise Lines
    Jan 2016 - Jan 2020 (4 years 1 month)
    - Provide Guest assistance to enhance and add value to the stay on board. Offer issue resolution using specific skills to turn the negative experience around. Effective decision making under high pressure.
  • P
    Reservations and Reception
    Pine Hollow country club
    Oct 2014 - Apr 2015 (7 months)
    - In charge of check-in and out of guests. Offering the guest all the assistance needed to have a wonderful and comfortable experience.
  • B
    Cashier
    Book fair stand of the French embassy
    Apr 2013 - May 2013 (2 months)
    necessary Events, Universidad Externado de Colombia Assistant September 2012- December 2012 Specifications: Help in all the logistics of the developing event. Assist on check-in and accommodation.
  • Universidad Externado de Colombia
    Research assistant
    Universidad Externado de Colombia
    Jun 2012 - Feb 2013 (9 months)
    Specifications: Assist in the creation of data bases and reports, in the intervention of schools all over the country interested on developing tourism skills.
  • S
    Bilingual Agent
    Sprint Call center in
    Oct 2011 - Feb 2012 (5 months)
    Specifications: Customer service and billing resolution. Achievements: A call was calibrated by the quality department and a congratulations card was received for keeping the customers happy and high issue resolution y minimum time.
  • Vive Health
    B2b Support Manager
    Vive Health
Education verified_user 0% verified
  • Universidad Externado de Colombia
    Hotel and Tourism Management
    Universidad Externado de Colombia
    Jan 2007 - Jan 2013 (6 years 1 month)
  • Gimnasio Los Andes
    High School Diploma
    Gimnasio Los Andes
    Jan 2000 - Jan 2006 (6 years 1 month)