Laura Cristina Cadavid Ayala Legal Assistant

Legal Assistant

Quiroga Law Office, PLLC

Apr 2024 - Current (2 years 6 months)

Quiroga Law Office PLLC
• Draft and thoroughly review document packages for submission to governmental and immigration authorities, ensuring compliance with legal and procedural requirements.
• Analyze and organize complex legal documents, including affidavits, evidence, and official forms, to support effective representation.
• Maintain detailed weekly case reports to enable efficient tracking and ensure deadlines are met across multiple cases.
• Collaborate closely with attorneys and team members to prepare legal strategies and contribute to successful case outcomes.
• Deliver personalized customer service, explaining legal processes, addressing inquiries, and ensuring clients feel supported throughout their immig

Traffic Data Entry Coordinator

SEACOR ISLAND LINES

Nov 2021 - Jan 2024 (2 years 3 months)

• Coordinate and oversee cargo shipping operations, managing processes from port reception
to final delivery, and ensuring adherence to schedules.
• Handle export documentation and ensure compliance with international maritime and
customs regulations.
• Work collaboratively with warehouse, inventory, and transportation teams to streamline
logistics and reduce operational costs.
• Serve as the primary liaison with port authorities and freight agents, resolving logistical
challenges and implementing contingency plans as needed.
• Provide expert advice to clients on export regulations, invoicing, and documentation, fostering
long-term relationships through excellent customer service.

Customer Service Representative

Webhelp OneLink

Jan 2021 - Apr 2021 (4 months)

• Manage a high volume of customer interactions via calls, emails, and chats, addressing concerns and providing prompt and effective solutions.
• Offer technical and administrative support to end users, guiding them in resolving issues related to accounts, payments, and disputes.
• Identify and escalate complex issues to specialized teams, ensuring timely resolutions and client satisfaction.
• Record and analyze customer interactions to identify recurring patterns and propose process improvements to enhance customer experience.

Production planning and Control Assistant

avianca

Jul 2018 - Jul 2020 (2 years 1 month)

• Oversee the generation of maintenance reports for Avianca's fleet and third-party aircraft, ensuring accuracy and compliance with international aviation standards.
• Schedule and lead briefings on maintenance progress, ensuring effective communication between technical and administrative teams.
• Audit and organize technical documents, verifying adherence to international regulations and internal policies.
• Design detailed reports and presentations for leaders and strategic partners, providing critical insights for decision-making.

I

Technical Records Internship Trainee

Internacional Ejecutiva de Aviacion

Mar 2016 - Aug 2016 (6 months)

• Organize and maintain technical records related to aircraft maintenance, ensuring the
availability and accuracy of all documents.
• Update databases to ensure aircraft airworthiness, adhering to international regulations and
internal procedures.
• Manage manuals and historical documents, ensuring their proper conservation and controlled
access for authorized personnel.
• Collaborate with the maintenance team to meet deadlines and regulatory requirements.

Laura Cristina Cadavid Ayala

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Laura Cristina Cadavid Ayala

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