Laura Carolina Rodríguez Valdés

Laura Carolina Rodríguez Valdés

About

Detail

Bogota D.C., Colombia
Contact Laura regarding: 
Flexible work
Starting at USD15/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • L
    LinkAmerica
    Project Manager Junior
    LinkAmerica · Spectrotel, LinkAmerica
    Jun 2025 - Current (1 year 5 months)
    Manage and coordinate a portfolio of 18+ active telecommunications implementation projects for
    enterprise clients across the United States, ensuring on-time delivery and client satisfaction.
    • Successfully delivered 4+ end-to-end internet installation and service projects for clients in healthcare,
    banking, and food service sectors.
    • Coordinate project timelines, provisioning activities, scheduling, and multi-stakeholder communication to
    ensure successful project execution.
    • Collaborate with engineers, carriers, vendors, and customers throughout full project lifecycles and
    escalation processes.
    • Monitor operational deliverables and lead process improvement initiatives in fast-paced
    teleco
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Aug 2023 - Apr 2025 (1 year 9 months)
    Managed a high volume of incoming chats, handling an average of 100 chats per • day with an average handling time of 3 minutes, resulting in a 95% customer satisfaction rate Generated technical support opportunities through effective questioning • techniques and active listening, leading to a 15% increase in new business opportunities Established and maintained long-term relationships with customer accounts by providing personalized service and promptly resolving issues, achieving an 85% customer retention rate
  • scotiabank colpatria
    DevOps Agile intern
    scotiabank colpatria
    Jan 2023 - Jul 2023 (7 months)
    Agile efficiency processes • • • Create data-driven pipelines to improve process efficiency in the department Develop control and monitoring charts based on process information and management data to suggest KPIs that enhance department efficiency Validate the functionality of financial systems, ensuring they meet technical and business requirements
Education verified_user 0% verified
  • U
    Maestría en comercio internacional
    Universidad Sergio Aboleda
    Mar 2025 - Current (1 year 8 months)
  • Sergio Arboleda University
    Industrial Engineering
    Sergio Arboleda University
    Jul 2018 - Nov 2023 (5 years 5 months)
Projects (professional or personal) verified_user 0% verified
  • C
    Designer and Facilitator
    CORPORACION COLOMBIA SOMOS TODOS Y TODAS
    Feb 2022 - Jun 2022 (5 months)
    Designed and facilitated a series of technical and sports activities for at-risk • youth, resulting in a 30% increase in participation rates Collaborated with the Colombia Somos Todos Foundation to provide engineering focused resources to underserved communities, reaching over 500 children in the past year Successfully implemented a program emphasizing teamwork and problem solving through innovative engineering challenges, leading to an average 20% improvement in group performance