National Marketing Manager
Dismerca
Feb 2017 - Jul 2022 (5 years 6 months)
As the National Marketing Manager, I led the national digital strategy to strengthen the brand, improve customer experience, and drive sustainable growth. I implemented customer-centric initiatives that enhanced loyalty, service satisfaction, and value perception, resulting in a remarkable doubling of digital channel sales in under two years. My efforts reduced cost per lead (CPL) by 80% and doubled conversion rates, while also increasing the Net Promoter Score (NPS) by 40%, transforming a negative score into a positive reputation. I managed internal communications and employee engagement strategies, fostering a collaborative environment through cross-functional experience programs. Awarded the Innovation Award in 2021 for leading the most