Laura

V

Virtual Medical Assistant

VoraciousMind

Sep 2025 - Current (10 months)

Manage inbound and outbound calls to schedule, confirm, or address appointments and patient inquiries, ensuring a seamless service delivery. Maintain accurate and up-to-date patient information in EMR systems, guaranteeing accessibility and compliance. Coordinate doctors' schedules, optimizing shifts and appointments for efficient care deliver

W

Junior Team Leader

Webspark Media, LLC

Jun 2025 - Sep 2025 (4 months)

As a Junior Team Leader, I conducted weekly evaluations of team members and delivered assessment reports to Team Leaders and the Executive team to create actionable plans, including additional training, Performance Improvement Plans (PIPs), or team adjustments as needed. I managed and optimized the team's knowledge base using tools like Google Docs, NotebookLM, and Gemini, streamlining resources for efficient access and improving usability. Additionally, I researched and implemented AI-driven solutions to enhance quality control, reduce manual workload, and increase operational efficiency. In my role, I also took on administrative responsibilities, including managing calls, calendars, and patient scheduling, ensuring seamless coverage whene

L

CANCER PATIENT SUPPORT GROUP LEADER

Liga Contra el Cáncer Seccional Caldas

Jan 2024 - Current (2 years 6 months)

As a Cancer Patient Support Group Leader, I provide emotional support and assist patients with daily tasks while offering vital information about available resources. I actively participate in awareness events and support recreational or therapeutic activities, all while maintaining confidentiality. My role involves inspiring and guiding the group, ensuring access to essential resources, and supporting and training volunteers. I collaborate with other organizations to enhance patient care, with the overarching goal of creating a positive and supportive environment for all. Leveraging my background in Psychology, I apply principles of educational administration to design and evaluate programs that foster learning and therapeutic growth for

I

Interpretia VOYCE

Feb 2023 - Apr 2025 (2 years 3 months)

Facilitate communication between health providers and non-English speaking patients through real-time interpretation, ensuring accuracy in medical terminology and adapting the message to the cultural context. Support patients in understanding treatments, filling out forms and procedures, and offering emotional support when necessary. Maintain confidentiality and a high standard of professionalism, also providing video interpretation and visual interpretation services to optimize non-verbal communication. Additionally, I have experience with EHR (Electronic Health Record) systems through my work at La Liga Contra el Cancer, where I interact directly with cancer survivors, providing psychological support and integrating their medical historie

P

PROPIO Interpretation Services

Jan 2023 - Current (3 years 6 months)

I

INTERPRETER

Jan 2023 - Current (3 years 6 months)

About

Detail

Timeline

Résumé