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Latrisha Wiggins
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Massachusetts, United States
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- MPRACTICE ASSISTANT IIMass General Brigham HospitalJan 2021 - Jan 2022 (1 year 1 month)Handled 80 patient calls daily, improving response efficiency and patient satisfaction. Registered new patients, scheduled appointments, and ensured seamless onboarding. Communicated urgent issues to clinical staff via Teams, enhancing care coordination. Processed patient data in Epic for accurate documentation and improved clinical response. Validated insurance and demographics, ensuring precise patient data and care continuity. Maintained accurate insurance and demographic records, ensuring proper billing and compliance while minimizing administrative errors. Streamlined patient onboarding processes, enhancing workflow and achieving substantial improvements in appointment scheduling efficiency. Analyzed patient feedback to identify servic
- MMEDICAL PRACTICE ASSISTANT-FLOATMass General Brigham HospitalJan 2020 - Jan 2021 (1 year 1 month)• Provided coverage for multiple site locations. • Assisted providers with routine to complex procedures. • Scheduled appointments. • Assisted provider with obtaining ultrasound imagery. • Obtained routine and complex vital signs. • Input patient information into EPIC. • Provided backup coverage to all support staff colleagues (Administrative assistants, Medical / Practice assistants, Sr. Practice Assistant). • Responsible for ensuring scanned documents are uploaded into EPIC efficiently and accurately. • Co-payment collection. • Answered and triaged incoming telephone calls. • Provided backup coverage to incoming and outgoing faxes and mail. • Maintained and monitored allocated par levels while replenishing supplies in the exam
MEDICAL PRACTICE ASSISTANTBrigham and Women's HospitalJan 2019 - Jan 2020 (1 year 1 month)• Obtained routine and complex vital signs. • Inputted patient information into EPIC. • Collected co-payments. • Answered and triaged incoming telephone calls. • Verified patient information upon check in/ check out. • Ensured efficient exam room turnover. • Maintained allocated par levels while replenishing supplies in the exam rooms.- DATA ENTRYMeduitJan 2018 - Jan 2019 (1 year 1 month)• Completed data entry tasks with accuracy and efficiency. • Investigated customer complaints. • Maintained log entries. • Organized end of month invoices.
- MPRE-CERTIFICATION CO-ORDINATORMass Eye andEar InfirmaryJan 2016 - Jan 2017 (1 year 1 month)• Established as contact network with the plans/agencies which resulted in the pre-certification process to work more efficiently. • Obtained prior authorizations for ancillary tests such as MRI's, CT's, PET's U/S's, MRA's and for Botox and Surgical cosmetic procedures. • Verified insurance eligibility with health insurance carriers. • Worked closely with physicians, support staff to obtain the detailed information required for pre-certification. • Obtained referral and authorizations for procedures. • Documented required information related to approvals and denials into EPIC.
- MEDICAL OFFICE ASSISTANTBrigham and Women's HospitalJan 2013 - Jan 2015 (2 years 1 month)• Obtained insurance information and referrals for patient procedures. • Verified patient information, new medications, and allergies. • Scheduled appointments. • Answered telephones. • Managed prescription refills. • Collected co-payments.
- HADMISSIONS INTAKE REPRESENTATIVEHighpoint RehabilitationJan 2010 - Jan 2013 (3 years 1 month)• Performed registration intake on mandated Section 35 patients. • Liaison between the judicial courthouses and the patient to arrange court dates for hearings. • Verified insurances. • Medical billing transcription and charge entry. • Answered telephones.
- KHOME HEALTH AIDEKelly BrothersJan 1997 - Jan 2010 (13 years 1 month)• Provided home health and companionship to elderly clients. • Performed culinary tasks such as cooking and preparing a variety of various fresh meals. • Completed errands on behalf of the clients such as shopping and other tasks. • Accompanied clients to medical appointments. • Performed ASL interpretation services per needed. • Operated Hoyer Lift systems. • Supervised client medication management.