Latisha Mathews Digital Business Manager, Customer Service Specialist,

Network Marketer & Investor

iGenius

Sep 2021 - Current (4 years 8 months)

Collect information, perform research, and analyze markets, stocks, bonds, currencies, and commodities. Continuously collecting and interpreting data, currency adjustments, and yield fluctuations to interpret when to invest. All while promoting the position and company benefits and building a team if networking investors.

Expense Account Auditor & Accounts Payable Representative

Cintas

Jul 2017 - Current (8 years 10 months)

Audit and process expense reports and accounts payable transactions to ensure accurate and timely payment to sales staff and vendors. While ensuring company policy is followed as well as staying compliant with state and IRS guidelines.

Design Associate

The Tile Shop

Nov 2016 - Mar 2017 (5 months)

I help our guests lay out and create a design for the home. From kitchen backsplash to entire bathrooms. We work from the setting material to the beautiful accents to create a beautiful design focusing on needs and wants.

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Certified Field Manager

LEI Home Enhancements

Mar 2016 - Oct 2016 (8 months)

Lead a small team of members door to door. Determine correct demographics for qualifying presentations. Lead and train team members to set the appropriate appointments and leads for the outside sales team. . Canvass demographics for residential presentation. Set appointments/leads for outside sales team and follow up with customers before and after sales appointments. Train and develop new leaders from the bottom up. Fill out daily and weekly spreadsheets and analyze stats of team members to determine needs for improvement and success. Show less

Front Desk Associate and Customer Service

Hilton Garden Inn

May 2010 - Jul 2018 (8 years 3 months)

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Makes necessary billing adjustments. Ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to

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Front Desk Associate & Night Auditor

SS Property Management of Peoria LLC Holiday Inn Express

Aug 2006 - Feb 2011 (4 years 7 months)

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Makes necessary billing adjustments. Ensure an optimal level of service and hospitality is provided to the guests. Train, direct the work of, resolve issues/problems. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to

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Front Desk Associate

Holiday Beach Resort

Jan 2006 - Apr 2006 (4 months)

Dates Are approximate This is a time share facility and had many unique needs and wants. All guests check in and out from one Saturday to the next. Every guest is actually an owner of that week in that particular unit. I was also the night shift. Here I prepared the coffee for the morning shift, closed all game rooms and lobby activities at a designated time, and also rolled business dates for the next day. All other duties were quite relative to other hotel and hospitality positions. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, time share information, and gues

Latisha Mathews

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