LASHANTI PENN Retirement Comms & Content Mgmt Consultant at TIAA

Retirement Comms & Content Mgmt Consultant

TIAA

Aug 2021 - Current (5 years 3 months)

Communication Analyst

TIAA

Dec 2015 - Aug 2021 (5 years 9 months)

 Develop and implement effective marketing communications
 Coordinate with others across Marketing and the broader organization to oversee the development and implementation of multi-channel marketing programs that achieve business goals (i.e. advertising, direct mail, web intiatives, e-Marketing).
 Strong marketing project management experience.

Financial Services Consultant

TIAA

Jan 2014 - Dec 2015 (2 years)

Offers superior customer service to inbound phone callers by responding to customer requests while assessing customer issues and offering solutions to both identified and unrecognized customer needs.
Establishes rapport quickly with customers, setting them at ease and providing direction regarding their financial transactions and long-term planning regarding their assets.
Outlines customer options regarding TIAA products and services and explains choices using clear and simple explanations.
Answers customer questions by communicating TIAA financial plan details and providing further explanation when necessary.
Executes transactions and service requests on behalf of clients.
Maintains records of all customer interact

Home Loan Processor

Wells Fargo Home Mortgage

Oct 2012 - Jan 2014 (1 year 4 months)

 Manage a pipeline of loans while developing and maintaining relationships with clients.
 Interacts professionally with clients, sales representative, and other vendors to obtain missing or invalid information and documentation.
 Generates client correspondence relating to the initiation of the loan in accordance with
corporate guidelines.

Relief Manager

Public Storage

Jun 2012 - Aug 2012 (3 months)

 Provide outstanding customer service by helping clients understand their needs, recommend storage solutions and help them acquire the needed product solutions
 Assist reservation and walk-in clients (both in person and on the phone) in renting storage units, understanding the lease terms, fees and insurance and completing lease agreements
 Work in one or more locations, independently or with another manager

Customer Service Representative

Convergys

Jun 2010 - Mar 2012 (1 year 10 months)

 Call center environment; maintained a first call resolution of 70%; technical support for internet issues with Charter communications
 Use decision-support tools to respond to common customer work/service order inquiries and request
 Communicate effectively with individuals/teams in the program to ensure high call quality and timely expedition of customer requests

LASHANTI PENN

About

Detail

Timeline

Résumé

LASHANTI PENN

About

Detail

Behavioral traits