Lasha Martashvili

R

Customer Support Manager

RCI-Georgia

Jan 2018 - Current (8 years 5 months)

Responsible of answering incoming calls of Customers; Responsible to do outgoing calls to follow up on the existing customers/orders; Responsible of answering incoming E-mails of Customer; Maintaining Customer account records in the system; Identify and assess customer`s needs to achieve satisfaction; Provide accurate and valid information by using the tools given on professional training; Clarifying and resolving customer`s complaints; Providing appropriate solutions within the time limits; Selecting and explaining the best solution for customer; Following up to ensure resolution.

E

Sales Consultant

Eltech LLC

Jan 2009 - Jan 2018 (9 years 1 month)

Make sales calls and contact both potential and present customers; Conducting product demonstrations to customers and educate them about the products; Handle clients in a professional manner; Process customer orders; Keep up to date with product developments; Maintaining and upgrading customer database; Providing post sale service to customers upon request;

P

Sales & Marketing Intern

Pennsylvania Liquor Control Board

Mar 2001 - Sep 2001 (7 months)

Selling merchandise to customers; Assisting customers in obtaining merchandise; Calculating total purchases on a cash register; Collecting money and make change; Completing forms pertaining to store operations;

G

Export Manager's Assistant

Georgian Wine Corporation

Jan 2001 - Jan 2009 (8 years 1 month)

Conducting researches regarding wine vendors dealing on premise sales in EU and USA; Conducting researches regarding wine companies specialized on National Accounts in EU and USA; Establishing partner relations with wine vendors in EU and USA; Participation in trade fairs and customer presentations;

G

Sales Executive

Georgian Motors LLC

Jan 1998 - Jan 2001 (3 years 1 month)

Dealing with customers. Weekly reports to the Sales & Marketing manager with a markets and customers overall review. Assessing business potential and creating a strategy to grow the business by building long term customer relationships.

Lasha Martashvili

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