Customer Service (technical support)
(John F. Kennedy esq. Calle Del Carmen SD)
Nov 2021 - Dec 2023 (2 years 2 months)
• Delivered high-quality technical support and customer service to end-users via phone, email, and live chat, assisting with account setup, troubleshooting, and product navigation. • Diagnosed and resolved technical issues related to software, mobile apps, and hardware devices, ensuring customer satisfaction and minimizing downtime. • Guided customers through step-by-step solutions for connectivity problems, system errors, and usage difficulties while maintaining a friendly, professional demeanor. • Documented all interactions in CRM/ticketing systems (e.g., Salesforce, Intercom, Zendesk, or Freshdesk), ensuring accurate case tracking and follow-up. • Collaborated with internal tech teams to escalate and resolve complex issues quickly,