L

Larsen Maître

About

Detail

Cartagena, Bolivar, Colombia

Contact Larsen regarding: 
work
Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Willow
    Patient Access Associate
    Willow
    Nov 2023 - Jun 2025 (1 year 8 months)
    • Acted as the main contact for patients, ensuring smooth access to healthcare services. • Worked closely with clinical staff to enhance patient engagement and coordinate care. • Provided insights based on customer satisfaction surveys. • Trained and mentored new team members on patient access procedures and customer service excellence. • Oversaw patient intake processes, including the verification of personal and insurance details. • Communicated with physicians and medical providers to clarify and facilitate clinical requests. • Collected and updated patient personal and financial information. • Ensured compliance with HIPAA regulations to protect patient privacy. • Managed and resolved issues related to patient portal accounts,
  • (
    Customer Service (technical support)
    (John F. Kennedy esq. Calle Del Carmen SD)
    Nov 2021 - Dec 2023 (2 years 2 months)
    • Delivered high-quality technical support and customer service to end-users via phone, email, and live chat, assisting with account setup, troubleshooting, and product navigation. • Diagnosed and resolved technical issues related to software, mobile apps, and hardware devices, ensuring customer satisfaction and minimizing downtime. • Guided customers through step-by-step solutions for connectivity problems, system errors, and usage difficulties while maintaining a friendly, professional demeanor. • Documented all interactions in CRM/ticketing systems (e.g., Salesforce, Intercom, Zendesk, or Freshdesk), ensuring accurate case tracking and follow-up. • Collaborated with internal tech teams to escalate and resolve complex issues quickly,
  • (
    Customer Service Sales Representative
    (Distrito Nacional
    Aug 2020 - Oct 2021 (1 year 3 months)
    • Processed and managed customer orders with precision, ensuring timely and accurate fulfillment while maintaining high standards of customer service. • Collaborated with customers to understand their needs and recommend appropriate products, resulting in increased sales and customer loyalty. • Utilized order entry systems to efficiently input and track orders, minimizing errors and enhancing order accuracy. • Coordinated with inventory management and shipping departments to ensure timely delivery and resolve any logistical issues. • Provided detailed product information and support to customers, assisting with inquiries and facilitating upselling opportunities. • Monitored and analyzed sales data to identify trends and opportunities
Education verified_user 0% verified
  • J
    High School
    Jean Jacques Rousseau
    Sep 2019 - Jul 2020 (11 months)