Larry White

Enterprise Support Engineer

CyberArk

Mar 2022 - Current (4 years)

• Lead technical support for enterprise organizations utilizing CyberArk's Privileged Access Management (PAM) solutions, with a focus on Identity and Access Management (IAM) integration. • Implement and support IAM configurations including SAML, multi-factor authentication (MFA), • and third-party integrations with Okta, Active Directory, and other security protocols. ◦ Analyze security logs and configurations to troubleshoot complex IAM-related issues, ensuring secure access and adherence to best practices in enterprise security. • - Collaborate with cross-functional teams to manage integrations with cloud solutions, enhance system security, and ensure scalability and reliability. • Conduct OS security reviews, ensuring compatibilit

Support Engineer

PenLink

Aug 2020 - Mar 2022 (1 year 8 months)

• Provided support for PLX software, including network configurations and account setups with an emphasis on secure access and user management. • Managed Active Directory user setup, ensuring correct access rights and troubleshooting permission issues across various environments. • Assisted with SQL database queries to monitor user access logs, providing key insights into security and access patterns.

Support Engineer

Novetta

Dec 2019 - Aug 2020 (9 months)

• Administered and supported Office 365 and Jira within hybrid environments, managing secure access through Active Directory and Okta IAM solutions. • Integrated Okta with Active Directory to ensure seamless access control for users across multiple platforms. • Supported user provisioning and de-provisioning, ensuring robust security and role-based access controls.

Specialist

Apple

Jun 2018 - Jun 2020 (2 years 1 month)

• Delivered exceptional customer service by providing personalized technical assistance, helping customers discover products, and explaining features and functionalities of Apple devices. • Facilitated product setups, including iCloud and Apple ID configuration, and ensured data security and seamless user experiences. • Conducted product demonstrations, showing customers how to use iPhones, iPads, MacBooks, and other devices effectively. • Worked closely with the technical team to troubleshoot and resolve issues related to software, hardware, and network connectivity for Apple products. a deep understanding of the Apple ecosystem and its security features, offering insights on privacy, data protection, and device security for customers.

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Support Engineer

CNL Software

Jun 2017 - Dec 2019 (2 years 7 months)

• Administered VMware virtual environments, managing user permissions and secure access using Active Directory. • Authored technical documentation and knowledge base articles, focusing on IAM protocols and security best practices for enterprise users. • Wrote SQL queries to monitor security logs and troubleshoot user access issues in Active • Directory environments.

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Application Specialist

URAC|

Mar 2017 - Jun 2017 (4 months)

• Provide Level 2 & 3 tech support services to internal and external users of the organization. • Support and provide administrative and maintenance services to URAC's internal case management application (AccreditNet®), which is developed using Microsoft .Net and Windows technologies. • Support configuration and integration of Salesforce application and its add-on functions/modules such as SpringCM, Jitterbit, and other related tools. • Assess, coordinate and communicate impact of changes between multiple integrated systems (e.g. Microsoft Dynamics, Salesforce.com, and SharePoint). • Troubleshooting technical issues, issuing tickets, assigning priorities, and escalating problems, when necessary. • Implement minor software and configu

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Software Implementation Consultant

Heartland Payment Systems

Jan 2016 - Feb 2017 (1 year 2 months)

Assisted with the setup and implementation of the heartland point of sale system, digital dining, through reseller channel for hospitality customers. • Served as a liaison among IT team members, internal and external business customers and end users to determine IT project' objectives, requirements, and risk, documenting and maintaining project plans, schedules, and resources needs. • Coordinated the efforts of cross-functional project team members training for software developers, QA team, technical support staff, business system analyst, end users, business sponsors and thirdparty vendors in order to deliver IT project according to plans and established business practices. • Developed and conducted post-implementation reviews as well a

Implementation Consultant

Oracle

Jan 2013 - Jan 2016 (3 years 1 month)

• Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards • Analyze centrally developed Customer Specific database, reports, documentation, and related applications as required to ensure that all Customer requirements are met prior to system installation. • Consult with customers to determine and review hardware, software, or system specifications. • Modify computer database, and related reports and documentation as required to further prepare and ready the Customers system for installation. • Conduct End-User staff and/or management training. • Provide support during and after the system live date as budgeted and required

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