Customer Support / Technical Support (Phone / Chat)
Microsoft Support for Xbox - Concentrix
Feb 2023 - Aug 2024 (1 year 7 months)
• Assisted customers with Microsoft account related inquiries, including account-recovery, security issues, and subscription management.
• Resolved customers' console-related technical issues, including troubleshooting hardware, software, and connectivity problems.
• Developed strong troubleshooting skills while guiding users through setup, maintenance, and problem resolution, ensuring a positive gaming experience.