Lara Herrera

Lara Herrera

About

Detail

Asistencia virtual | Marketing digital | Tatuajes minimalistas (estudio privado) | Dj mixing | Producción musical
Bogotá, Colombia

Contact Lara regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Affirm
    Supervisora bilingüe de servicio al cliente
    Affirm
    Feb 2025 - Feb 2026 (1 year 1 month)
    Handled inbound and outbound calls regarding outstanding medical accounts and payment obligations.
    Negotiated payment arrangements and settlements while maintaining a customer-focused approach.
    Provided excellent customer service by addressing billing inquiries and resolving account-related issues.
    Reviewed account information and documented customer interactions accurately in company systems.
    Followed compliance and confidentiality guidelines when discussing medical and financial information.
    Assisted customers in understanding their balances, payment options, and account status.
    Achieved collection and performance goals while maintaining professionalism and empathy in customer interactions.
  • Fiserv
    Soporte técnico bilingüe
    Fiserv
    Jul 2024 - Feb 2025 (8 months)
    Provided technical support for POS terminals and payment processing systems.
    Diagnosed and resolved hardware and software issues for merchants.
    Documented technical cases and customer interactions using internal systems and Excel.
    Assisted customers with troubleshooting and operational guidance.
    Provided technical support for 50+ merchants weekly, maintaining high customer satisfaction scores.
  • E
    Tattoo Artist
    Estudio privado
    Jul 2023 - Current (3 years 4 months)
    Como Tattoo Artist, fui responsable de crear diseños personalizados y de alta calidad, asegurando la satisfacción del cliente a través de un enfoque artístico y profesional. Mantuve estrictos estándares de sanidad para garantizar un entorno seguro y limpio, lo que es fundamental en la industria del tatuaje. Además, apliqué principios de revenue management en el estudio, ajustando precios, horarios y promociones según la demanda. Por ejemplo, implementé tarifas estándar y paquetes completos durante los fines de semana y fechas especiales, mientras que en días más tranquilos ofrecí promociones para maximizar la ocupación y optimizar los ingresos del estudio.
  • Back Market
    Agente bilingüe back office
    Back Market
    Jul 2023 - Jul 2024 (1 year 1 month)
    Managed escalated customer cases and coordinated with internal teams and clients to ensure issues were resolved within established SLAs.
    Reviewed processes, identified opportunities to improve efficiency, and provided coaching and feedback to team members.
    Tracked performance metrics and maintained accurate documentation using CRM systems and Excel.
    Ensured daily workflows ran efficiently while maintaining high service standards in a high-volume environment.
  • H
    Consultor de marketing
    Heinzer
    May 2022 - Jul 2024 (2 years 3 months)
    Developed and executed social media content strategies to increase audience engagement and brand visibility.
    Analyzed marketing and social media performance metrics, identifying optimal posting times and content trends to maximize reach and engagement.
    Monitored audience growth, reach, and campaign performance, providing insights and recommendations based on data analysis.
    Created and optimized post captions and content copy aligned with brand voice and marketing objectives.
    Managed profile aesthetics and content planning to ensure a visually cohesive and appealing social media presence.
    Collaborated on content planning and brand positioning to improve overall digital marketing performance.
Projects (professional or personal) verified_user 0% verified
  • D
    Donut Worry!🍩studio
    Jul 2024 - Current (2 years 4 months)
    Donut Worry! es un estudio privado de tatuajes enfocado en el arte minimalista, delicado y lleno de intención. Cada diseño nace de una idea personal que se transforma en una pieza única, cuidando tanto la estética como la comodidad de cada cliente. Es un espacio íntimo y seguro, creado para que tatuarse sea una experiencia cercana, auténtica y significativa.
  • L
    Lara Magnus🌵
    Jan 2021 - Current (5 years 10 months)
    Lara Magnus es un proyecto musical enfocado en el ACID que explora la producción, mezcla y selección de sonidos como DJ. Mi propuesta busca crear atmósferas únicas que transmiten emociones, fusionando beats, texturas electrónicas y sensibilidad artística. A través de la música, genero experiencias inmersivas que conectan con lo íntimo y lo colectivo.